ITSM/ITIL Process Consultant ACTIVE CLEARANCE Required

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Full Time

Job Description

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated IT Service Management (ITSM)/ITIL Process Consultant with a minimum of 3 years of experience operating and managing ITIL-based service management processes in a multi-supplier environment to join our CGS team in the DC Metro Area. The Information Technology Service Management (ITSM) Process Analyst supports the design, deployment, and operations of IT Infrastructure-based processes. The Process Analyst supports the deployment of processes and procedures and assists the IT Infrastructure governance and operations.

The successful candidate will have the opportunity to apply and grow their skillset in ITSM, ITIL and SIAM, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS capabilities in this practice while serving our clients.

Job Responsibilities

  • Supports the planning, design, and implementation of ITSM processes
  • Assists with the deployment and transformation of IT infrastructure processes and procedures
  • Provides analysis and support for on-going service delivery, performance, and governance operations
  • Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise
  • Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)
  • Assists with analysis, evaluation, and assessment leading to the development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
  • Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
  • Facilitates TEMs and other requirement gathering work sessions
  • Works as a self-starter who delivers high-quality work and can adapt to new challenges, either on their own or as part of a team


  • TS/SCI Required
  • Degree or equivalent experience and minimum 3 years of related work experience
  • Working knowledge of the Service Management workflows and ITSM processes
  • Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity
  • Good written and communications skills with the ability to document and explain business processes.

Company Overview

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries.Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high quality services to the U.S. Federal Government. Learn more about us

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Dice Id : RTX1707fd
Position Id : ITSER01947-00002
Originally Posted : 4 weeks ago
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