Network Operations Manager

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Apex Systems
Manager, Network, Customer Service, Project, Management, Systems, Scripts
Full Time

Job Description

POSITION SUMMARY:

The NOC Manager is responsible for all aspects of operational performance in the Network Operations Center (NOC).

This entails overseeing the staff and systems used to provide 24x7x365 support to a diverse set of customers.

Additionally, a NOC Manager is also responsible for ensuring timely and accurate preparation and submission of reports for weekly management review.

PRIMARY RESPONSIBILTIES:

Leadership
  • Assist with the recruiting and hiring of network technicians
  • Develop training programs to enhance the skillsets of network technicians and engineers
  • Cultivate a culture of operational excellence and relentlessly focus on the future of employee growth
  • Effectively identify areas for operational improvement within the team and develop solutions
  • Participate in Corporate continuous improvement initiatives to enhance service, efficiency, and profitability
  • Conduct weekly team meetings
  • Participate in inter-departmental meetings, conferences, and planning
  • Communicate effectively with management about any network events
  • Measure and report on success metrics of the team
  • Perform other duties as assigned


Customer Service
  • Develop and maintain processes with escalation paths to ensure that issues are handled promptly
  • Function as an escalation point for network outages by assisting with team coordination to reduce overall downtime


Project Management
  • Develop project timelines, project plans, and checklists to ensure schedules are achieved within budgetary constraints
  • Meet the milestone deadlines set by project managers and clients for deployments activities
  • Communicate changes, enhancements, and modifications through written documentation to project sponsors and other stakeholders, so that issues and solutions are understood


Technical Ability
  • General understanding of network cabling standards
  • General understanding of network topologies
  • Basic network troubleshooting skills


DESIRED SKILLS:
  • Proven leadership experience
  • "Customer First" service-oriented approach
  • Ability to work under aggressive deadlines and shift priorities as required to meet business requirements and deadlines
  • High-level communication skills: professional communication, demeanor, and appearance
  • Time management and multitasking abilities
  • Reliable and responsible team player
  • Extensive leadership, tasking, and delegation skills
  • Ability to communicate effectively both verbally and written
  • Strong analytical and problem-solving skills
  • Adaptable and participative in positive, continual changes in process or procedures


EXPERIENCE REQUIREMENTS AND POSITIVES:
  • Required Majors: Bachelor's Degree in related field
  • Five (5) years or more of Management experience
  • Proficiency with Microsoft Office Suite


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1136054
Originally Posted : 1 month ago

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