service center coordinator

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Matlen Silver
Full Time, Contract

Job Description

Please read carefully, Intakes notes at the end

Position Description:
The role is responsible for all administrative aspects of a service center operation, receiving, shipping, revenue billing, ISO management, and cost management.
Basic Qualifications:
High school diploma or equivalent
4+ more years related experience.
Associate degree or higher in office administration or relevant field is preferred
Electronics Technicians Association (ETA) Customer Service Specialist (CSS) certification or equivalent.
Must be a U.S. citizen and able to obtain a security clearance as required by the government.
Primary Duties & Responsibilities:
Maintaining a clean and enjoyable working environment.
Shipping and receiving
Logging equipment in and out
Answering telephones
Greeting and directing visitors
Maintaining accurate ISO Quality records and files. Sort various receiving, shipping, billing and inventory control documents.
Assist with facility safety walkthrough and insure compliance to Safety/OSHA and iProtect policies and procedures. Prepare and submit iProtect monthly reports.
Collect and ship Electronic Waste and insure compliance to EPA regulations.
Ordering and receiving repair parts inventory
Creating and processing tech job tickets
Processing warranty claims
Ordering and receiving shop supplies
Contacting customers for equipment pickup, small parts and install quotes
Providing administrative support to shop personnel
Organizing, arranging, and coordinating meetings
Data Entry
Monitoring and maintaining office equipment; inventory supplies and order replacement supplies as needed
Skilled in the use of time tracking, billing, inventory, and other specialized software suites used by the shop
Learning and adhering to facility policies, safety protocols, and ISO procedures.

Other Tasks:
Responsible for accurate reporting in time tracking systems each week before the day/time determined by manager
Responsible for processing all expense reports within the Motorola Solutions HR Guidelines

Specific Knowledge/Skills:
Able to use a computer and familiar with common computer programs such as Microsoft Word, Microsoft Excel, and internet browsers
Able to work as a member of a team which includes individuals with diverse backgrounds and experiences
Good verbal and written communications skills
Detail oriented and works with a high degree of accuracy
Strong ability to multi-task
Excellent organizational skills
Familiarity with office management procedures and basic accounting principles
Proven experience as an office administrator, office assistant or relevant role
Required to follow safe work procedures when moving materials within the facility
Able to lift and maneuver loads up to 50 pounds and use warehouse equipment such as pallet jacks/lifts.

Intake call notes: Very similar to Repair coordinator for Shellys team in MD

Please ensure the add the city, state to the resume. Lorton area is very close to the site. Due to occasional severe weather condition the HM would like the commute to be less than 1hr
Possible Temp to hire - No job hopper
Must be onsite only
Work schedule: 8 - 4:30pm OT is possible as needed
Interview type: 30 min phone screen then 45 mins Onsite
Payrate range: $19 - $20(3-4 years exp)
US citizen is required - Per Client requirement - Client may do additional security checks
Multi-functioning role - must be flexible
Primary responsible - receiving and shipping, ordering parts/suppliers, inspections, completion of the ticket, billing as needed, customer support (Call center) and jump in when the team needs help, Checking guest into the facility
The Dept is ISO registered - CSS certification is a huge plus (If they look to convert the person over to a FTE then this will be required)
Top skills:
1. Detail oriented
2. Shipping and receiving - need to be a lift 25 lbs. unassisted and 50 lbs. assisted
3. Experience WH equipment like Pully jack
4. Billing
5. Customer interaction

Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535201421
Originally Posted : 6 months ago

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