ServiceNow Performance Analytics SME

kpi, reports, installing, configuring, coding, integrating, performance analytics, servicenow, agile, devops, system admin, system administration, application specialist
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effective.

We are looking to hire a high-energy ServiceNow Performance Analytics subject matter expert (SME) to lead a client in the rollout of the Performance Analytics application. You should have experience providing best-practice guidance to clients on dashboard and reporting in ServiceNow. You should feel comfortable leading workshops with stakeholders, both technical and non-technical, to identify dashboard and reporting requirements and then seeing through the configuration and development to production. You will be comfortable operating in a collaborative team-oriented environment, while also being able to lead as an individual contributor.

Job Responsibilities:

  • Meet with Business stakeholders to discuss KPIs/Dashboards/Reports
  • Visualize and develop wireframes or prototype dashboards/reports
  • Identify points needed for KPIs/Dashboards/Reports
  • Performing gap analysis of data points against current data enrichment needs
  • Configure any required jobs to address data gaps
  • Schedule collection for any required snapshots
  • Implement data enrichment
  • Configure KPIs/Dashboards/Reports
  • Initial testing of deliverable
  • User acceptance testing
  • Deploy KPIs/Dashboards/Reports into production
  • Provide training to business users, as needed
  • Support stability, daily operations and troubleshooting of platform
  • Document requested changes/improvements in new user stories

Required Skills:

  • Experience with installing, configuring, coding, and integrating the Performance Analytics application of ServiceNow
  • Agile, DevOps, including automation test set-up
  • Strong problem solving, communication and writing skills
  • Self-starter with demonstrated ability to work on concurrent multiple efforts/projects, activities and tasks under time constraints
  • Demonstrated ability to work in team-based environments
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Specialist Performance Analytics is a plus

Work Locations:

  • Herndon, VA

Travel Required:

  • Local travel

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Posted By

Cody Jelinek

Suite 150 Herndon, VA, 20171

Dice Id : 10198237
Position Id : 6337428
Originally Posted : 3 months ago
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