SOC Help Desk Technician 1

Active Directory, COM, Communication skills, ConnectWise, Email, Documentation, Microsoft Office, Technical support, Technician, Troubleshooting
Full Time
$40,000 - $60,000
Travel not required

Job Description

Staffing Pros, a division of VETS-inc, is actively recruiting for an SOC Helpe Desk Technician 1.  Interested and qualified candidates should send resumes to
·        Provide end user technical support from tickets received by phone, email, or customer portal
·        Escalate tickets to tier 2 and tier 3 support technicians as needed
·        Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
·        Workstation imaging
·        VirMalware removal
·        Participate in weekly on-call rotation
·        Maintain and update documentation
·        1-3 years providing IT support to end users
·        Experience with administration of Office 365 and Office product suite
·        Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
·        Understanding of VoIP technologies, administration and troubleshooting
·        Knowledge of SaaS based products, and management of customer licenses
·        Excellent communication skills both written and verbal
·        Resourceful, and able to take initiative in a dynamic environment
·        Experience with ConnectWise Manage PSA, ConnectWise Automate RMM, and IT Glue documentation platform preferred
     Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
o   ITIL Foundation
o   CompTIA A+
o   CompTIA Net+
o   CompTIA Security+


Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Dice Id : 10447215
Position Id : 6739580
Originally Posted : 1 month ago
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