SOFTWARE ENGINEER - MULTI-DISCIPLINARY - II

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Judge Group, Inc.
Engineer, System, Windows
Full Time

Job Description

Location: Belmont, VA
Description: Our client is currently seeking a SOFTWARE ENGINEER - MULTI-DISCIPLINARY - II (Genesys Engineer)

Description:

Senior Genesys Engineer

The Integrated Solutions Desk (ISD) is looking for a Senior Genesys Engineer who is well versed in contact center solutions (CCS) technologies and willing to be part of the team to provide support for highly demanding client's environments. Our CCS environment uses Cisco Unified Computing System (UCS), Genesys, NICE, and Aspect systems.

The contract designates that a senior engineer will be dedicated as part of the support team to oversee the functionality of the solution in its entirety. As the primary resolver group for the environment, the ISD requires a highly-skilled senior engineer with experience in managing and supporting call center applications in an enterprise wide network. The role will delve into the customer environment, document and provide supporting functionalities such as escalation and intervention for issues relating to the call center functionality, as well as the over-all interoperability of the sites - clarifying communication paths and functions during high pressure events. Additionally, this function will contribute to the on-going service improvement efforts of the ISD by identifying and establishing new processes and solutions for improved efficiencies and capabilities for the ISD.

Desired Experience/Skills:

Bachelor's degree or four or more years of work experience

Five or more years of working experience in Enterprise Genesys environment

Knowledge of call center environments and voice portal routing with knowledge and experience with Genesys call center applications such as SIP, URS , GVP, eServices.

Experience with Voice Recording systems such as NICE or GIR

Knowledge of networking (Cisco); firewalls; server (Windows); VMWare; SAN (NetApp); and database technologies

Genesys eServices experience

Cisco networking experience

Server management (VMs and Windows OS) experience

Call Recording (NICE and GIR) experience

Call center related professional certifications

Genesys Engage Certifications:

Team achieved two:

1) Core certification (inbound, management framework, installation, troubleshooting, fundamentals)

2) Specialist

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 732697
Originally Posted : 1 month ago

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