•Rancho Cucamonga, California, USA
Established SaaS company needs a Level 3 Customer Service Representative to be the last line of escalation in Customer Service before the technical issue goes to the development team. Will train and support L1/L2 CSRs, update knowledgebase and help system, help lead client product implementations, load data into new customer databases using SQL, run product meetings and more. No supervisory responsibilities. RequirementsDegree in Library Science or related major 3-5 years? library with techni