•Matthews, North Carolina, USA
The Front Desk Agent at the Aloft Houston Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy G 