Remote
•
13d ago
Job Summary We are hiring an IVR Support Engineer to support a centralized IVR orchestration and routing platform (ICX) that integrates across carriers (SBC), Avaya contact center stack, IVR applications, agents, CTI, and Google Dialogflow. This role requires strong end-to-end call flow understandingnot just telephony or application support. You will be responsible for analyzing customer interactions across multiple layers, triaging issues, and ensuring seamless routing and IVR performance.
Third Party, Contract
$65 - $70