Description: Our client is looking for two Contact Center Engineer's to help support their migration from their on-prem Contact center platform to cloud based. They are currently on Avaya and are migrating over to RingCentral CXone. The ideal candidate will have in-depth knowledge of the RingCentral CXone platform and been apart of a previous call center migration. Additional duties include: Instill Best Practices Design and Implementation Support migration from Avaya to NICE CXone (Ring Central
Position: Genesys IVR Developer Location: Chicago, IL (Onsite) Duration: 12 months Description: Genesys IVR Developer (On Premise) : Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.Experience in Genesys composer and IVR call flow development is must.Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice ObjectKnowledge of SIP infrastructure, Genesys framework, Ge
