•On-site in Charlotte, North Carolina, USA
Genesys Business Systems Analyst- Charlotte, NC OR Lewisville, TX - Onsite Role Description: The job description and who specifically has had hands-on experience in the areas which is highlighted below: Creating Detailed Dialog Specification (DDS) and Call Flow design documents (mastery-level Visio)Documenting the technical / network requirements, design, and testing information to ensure quality output that meets stated business needsProviding Forecast and Benefit metrics for Call Volumes