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Client Technical Support Sr. Associate - ProSupport jobs in 78664

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  • Austin, TX TX 73301 Austin, TX
  • 14 hours ago 2017-09-23T09:31:10Z
  • full-time Automated, Cisco, Encryption, Genetics, Hardware, Java, Linux, Networking, Scheduler, Scheduling, Windows IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T18:09:52Z
  • Easy Apply
  • Salary to 100k DOE full-time 5 Years Technical Support Engineer, L2/L3/L7, Up to 30% travel, based in Austin, TX. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 2 weeks ago 2017-09-12T21:22:36Z
  • full-time Analysis, BIND, Development, Genetics, Help Desk, HTML, IBM, Java, Linux, Manager, Management, Modeling, MySQL, mysql, Python, Sales, Supervisor IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 15 hours ago 2017-09-23T08:17:55Z
  • Easy Apply
  • US85000 - US90000 per annum full-time Senior Systems Engineer Key Accountabilities: The Senior Systems Engineer leverages technical expertise in the area of end user engineering to strengthen the reliability, efficiency, and performance of client systems. It is critical that this role be a technical partner to implement established standards and procedures which support the client`s managed infrastructure along with ensuring operational stability. This role is responsible for implementing reliable solutions that maintain the integrity of the existing infrastructure as well as meet the customers objectives. Works effectively in a team to establish synergies with IT peers across the organization. Responsibilities Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex platforms of large size and complexity (hardware, operating systems, software, systems tools and IT processes). Consult with other business units (e.g. application development groups, Field Services Technical Support, etc.) to configure platforms for product installation. Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models. Design and document enterprise standards and procedures. Serve as a point of escalation, providing technical support, as needed, to Support Technicians and Field Services teams. Essential Knowledge, Skills, and Competencies To successfully perform in this role, an individual must consistently demonstrate the following abilities: Purpose Driven Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, knows how to apply relevant technical processes to appropriate business needs. Evaluate business requirements and recommend technologies that will enhance availability, reliability, scalability and security, while consistently driving down total cost of ownership. Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners. Project Management Manage client projects as assigned, coordinating activities with internal/external technology owners/service providers. Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Seek to overcome challenges and accept failure as an opportunity for improvement. Executes with Tenacity Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals and assignments, and will do what it takes to get things done. Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies. Technical Prowess All core Microsoft Technologies including: Windows Server (2003-2016), Microsoft Exchange (2003-2016 and Office 365), SQL Server (2000-2016). Proficiency with firewalls, switches and routers from various manufacturers. Well-rounded knowledge of networking (LAN, WAN, VMPLS, VLAN, Routing, Firewalls, etc.) Ability to think critically and troubleshoot your way through technical issues. Management of clustered environments. Well-rounded knowledge of storage solutions (MD, Compellent, HP, Nimble, QNAP, etc.). Maintenance of virtualization technologies such as Hyper-V and VMWare. VOIP troubleshooting and maintenance. Support may require some on-site visits and traveling. Other Expectations Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately. Experience & Education 5+ years experience. Degree valued but not required. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 11 hours ago 2017-09-23T12:10:07Z
  • full-time Analysis, Consulting, Development, HTTP, Knowledge Management, Lifecycle, Management, Materials, Oracle, Project, SAP, Security, Supply Chain, Supply Chain Management IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 15 hours ago 2017-09-23T08:19:13Z
  • Easy Apply
  • US45000 - US50000 per annum full-time Support Technician II Key Accountabilities: The Support Technician II is responsible for providing tier 2 and 3 level technical support to approximately 80 clients by resolving on average 10 to 15 customer service issues a day. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage Integriteks ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service oriented support, possess knowledge across a wide range of technical topics and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills. Essential Knowledge, Skills, and Competencies To successfully perform in this role, an individual must consistently demonstrate the following abilities: Purpose Driven Superior ability to diagnose individual and client ecosystem issues by asking questions, listening to understand and identifying the clients issue(s). Demonstrate and communicate a tenacious commitment to resolving the issue through attentiveness and patience. Proactively anticipate client needs by thinking 10 steps ahead: diagnose root causes versus treating symptoms and anticipate the impact to additional processes and/or systems. Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners. Personalized Support Develop an in-depth knowledge base of your clients technical infrastructure ecosystem, culture and communication preferences. Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences. Maintain client specific documentation in Integriteks systems according to standards and specifications. Handle surprises by acting cool under pressure and use positive language to de-escalate situations. Tenacious Execution Respect the clients time and that of your team by efficiently exploring solutions and escalating when appropriate. Self-motivated to solve the issue and can act independently to prioritize and manage multiple client issues at a time. Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates. Flourish in a fast paced, deadline driven environment with teammates who are results oriented and fast thinkers. Seek to overcome challenges and accept failure as an opportunity for improvement. Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Remote desktop support Windows Server (all versions) Various server environments Microsoft SQL Enterprise level network architecture Complex LAN/WAN environments Disaster recovery solutions Backup solutions and applications (Appassure, Veeam, etc.) Load balancing technologies VPN technologies Network security (Cisco, SonicWall, PFSense, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Microsoft Exchange / Hosted Exchange Various operating systems (Linux, MacOS, Windows) Encryption technologies (Bitlocker, Symantec, etc.) Active Directory Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Desktop applications Networking and configurations (Switching, routing, firewalls) Web technologies (XML, HTML, CSS) VoIP phone systems Experience & Education Preferred certifications include CompTIA A+, Network+, CCNA but are not required 5 years experience in a technical support, helpdesk, network support position Degree valued but not required Other Expectations A general understanding of our industry is expected; familiarity with IT management consulting services is helpful. Adherence to all job-related practices, policies, and procedures. Previous work experience and education that align with the requirements of the job as outlined above. Reliable transportation and current auto insurance to travel 5% for onsite customer support. Constant, quick, and accurate use of a personal computer, automation systems, and office equipment. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 15 hours ago 2017-09-23T08:19:54Z
  • Easy Apply
  • US40000 - US50000 per annum full-time Field Services Technician Key Accountabilities: The Field Services Technician is responsible for carrying out on-site installation, maintenance and repairs across approximately 80 clients. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage the ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy interacting with customers and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills. Purpose Driven Ability to diagnose individual and client ecosystem issues by asking questions, listening to understand and identifying the clients issue(s). Demonstrate and communicate a tenacious commitment to resolving the issue through attentiveness and patience. Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners. Personalized Support Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences. Maintain client specific documentation in Integriteks systems according to standards and specifications. Handle surprises by acting cool under pressure and use positive language to de-escalate situations. Tenacious Execution Respect the clients time and that of your team by efficiently exploring solutions and escalating when appropriate. Self-motivated to solve the issue and can act independently to prioritize and manage multiple client requests at a time. Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates. Flourish in a fast paced, deadline driven environment with teammates who are results oriented and fast thinkers. Seek to overcome challenges and accept failure as an opportunity for improvement. Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Hardware diagnostics and repair Component replacement Network equipment installations Computer setup and deployments Printers and copier setups Troubleshooting network connectivity WiFi implementations Software troubleshooting Experience and knowledge of various server environments, not including administration Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Desktop applications Networking and configurations (Switching, routing, firewalls) Web technologies (XML, HTML, CSS) UPS, load balancing power VoIP phone systems preferred but not required Experience & Education Preferred certifications include CompTIA A+, Network+ preferred but not required 2 years experience in technical diagnostics and hardware/workstation support inclusive of client-facing customer service experience Degree valued but not required Other Expectations Ability to lift and move equipment up to 50 pounds. Reliable transportation and current auto insurance for local market travel for up to 75% onsite customer support. A general understanding of our industry is expected; familiarity with IT management consulting services is helpful. Adherence to all job-related practices, policies, and procedures. Previous work experience and education that align with the requirements of the job as outlined above. Constant, quick, and accurate use of a personal computer, automation systems, and office equipment. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 11 hours ago 2017-09-23T12:31:29Z
  • Easy Apply
  • Unspecified full-time Sales Engineering, Pre-Sales, Software Development, Application Security, Client Interaction, RFPs/RFIs - Sales Engineering, Pre-Sales, Software Development, Application Security, Client Interaction, RFPs/RFIs IT Software IT Diploma/Degree/Certification
  • Round Rock, TX TX 78664 Round Rock, TX
  • 51 minutes ago 2017-09-23T22:34:32Z
  • contract Corporate, Video, A+, Audio, Audio Visual, Business, Certified, Communication, Communication Skills, Core, Customer Support, Desktop, Develop, Development, Executive, Fix, Hardware, Hardware Engineer, Incident, Incident Management, Information Techno IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T18:23:03Z
  • Competitive full-time Architecture, CASE, Consulting, CRM, Development, Excel, HTML, HTTP, Lifecycle, Manager, Management, Project, Project Management, Recruiter, Research, SAP, Supply Chain, Testing IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T20:12:49Z
  • Competitive full-time Analysis, Change Management, Consulting, Development, Excel, HTML, HTTP, JD Edwards, Lifecycle, Management, Materials, MS Office, Oracle, PeopleSoft, PowerPoint, Project, Recruiter, Research, SAP, SalesForce, Siebel IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73344 Austin, TX
  • 3 days ago 2017-09-20T20:51:38Z
  • Easy Apply
  • 82$/hr contract TX-120: Sr. PeopleSoft Technical Analyst in Austin, TX (contract) IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78735 Austin, TX
  • 4 weeks ago 2017-08-27T21:16:46Z
  • Easy Apply
  • Depends On Experience contract Microsoft Exchange administrator on the IT infrastructure team, Microsoft Outlook Client 2010, 2013 and 2016 configuration and management IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 14 hours ago 2017-09-23T09:15:52Z
  • Market full-time 4 years experience as a technical writer. virtualization understanding. experience with multiple technical writing tools preferred. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T19:09:43Z
  • Easy Apply
  • $80/hr on C2C contract PeopleSoft version 9.2, G/L, A/P, AM, PO,ERP, TDDs IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78704 Austin, TX
  • 3 days ago 2017-09-20T20:04:07Z
  • Easy Apply
  • 0 contract PeopleSoft applications App Engine and App Designer, BI Publisher, PeopleTools, PeopleCode, Application Packages, Component Interface, SQR, PS Query, Application Messaging, and XML using PeopleTools, IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T19:01:38Z
  • Competitive full-time Consulting, CRM, Development, Excel, HTML, HTTP, Lifecycle, Manager, Management, Project, Project Manager, Recruiter, Research, SAP, Supply Chain, Testing IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 3 days ago 2017-09-20T20:30:26Z
  • Easy Apply
  • $130k-$150k full-time Application/Solution Architecture, Technical Infrastructure Architecture, Info/Data Architecture & Business Architecture, global architect development, support enterprise IT strategies IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 3 days ago 2017-09-20T18:38:37Z
  • Easy Apply
  • $80k-$110k full-time Access management, strong customer/client focus, IT security, leadership IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 3 days ago 2017-09-20T19:47:02Z
  • Easy Apply
  • $105k-$120k full-time Security tools, reporting/SEIM Tools, Customer/client facing skills, Develop security metrics, operational reports and notification alerts IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T21:15:44Z
  • Competitive full-time Analysis, Change Management, Consulting, Development, Excel, HTML, HTTP, JD Edwards, Lifecycle, Manager, Management, Materials, MS Office, Oracle, PeopleSoft, PowerPoint, Project, Recruiter, Research, SAP, SalesForce, Siebel IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 11 hours ago 2017-09-23T12:25:54Z
  • Easy Apply
  • $60,000 - $85,000 full-time Search Marketing, SEM, SEO, Paid Search, Demand Generation, Client Facing, Google Analytics - Search Marketing, SEM, SEO, Paid Search, Demand Generation, Client Facing, Google Analytics IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T20:13:04Z
  • Competitive full-time Consulting, CRM, Development, Excel, HTML, HTTP, Lifecycle, Manager, Management, Project, Project Manager, Recruiter, Research, SAP, Supply Chain, Testing IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 73301 Austin, TX
  • 1 day ago 2017-09-22T19:05:34Z
  • Competitive full-time Analysis, Change Management, Consulting, Development, Excel, HTML, HTTP, JD Edwards, Lifecycle, Management, Materials, MS Office, Oracle, PeopleSoft, PowerPoint, Project, Recruiter, Research, SAP, SalesForce, Siebel IT Software IT Diploma/Degree/Certification
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