•Santa Clara, California, USA
Pay Rate- $32/hr. - $37/hr. Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. Review of technical documentation for training materials, technical mar