Contact center Jobs

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Salesforce Cloud Contact Center Specialist

Cynet Systems

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On-site in Alpharetta, Georgia, USA

Contract, Third Party

We are looking for Salesforce Cloud Contact Center Specialist for our client in Alpharetta, GA Job Title: Salesforce Cloud Contact Center Specialist Job Location: Alpharetta, GA Job Type: Contract Job Description: We are seeking a highly skilled and motivated Salesforce Cloud Contact Center Specialist to join our dynamic team. In this role, you will be responsible for designing, implementing, and maintaining Salesforce Cloud Contact Center solutions to enhance our customer service operations.Th
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Posted moments ago

Office/Call Coordinator with NICE Contact Center exposure _ 2+ years _ Onsite @ Warren, MI

JDM Systems Consultants Inc

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Hybrid in Warren, Michigan, USA

Contract

Office/Call Coordinatorwith NICE Contact Center exposure _ 2+ years _ Onsite @ Warren, MI Job Responsibilities Include: Provide input for the Daily Enterprise Staffing Call for of day-of staffing and future days concerns. Responsible for reviewing action plans and any follow up or deviation to the action plans presented by the sites Always maintain a 5-Day Staffing Outlook to eliminate same day staffing shortages Continuously monitor metrics for all Business Units to observe and react to any tr
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Posted 23 hours ago | Updated 23 hours ago

Contact Center Technician

iSpace, Inc

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On-site in Cary, North Carolina, USA

Contract

Title: Contact Center Technician Location: Cary, NC (100% Onsite) Duration: 3-6 Months Contract -To-Hire Rate Range: $20 - $25 per hour on W2 Job Description: The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources.Support client websites, and Client web-based services through telephone, e-mail, and chat.Troubleshoot issues and feedback by existing Users and/or development teams.Interact with customers
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Posted 5 days ago | Updated 1 hour ago

Digital Delivery and Solutions Lead (Web, Mobile, CRM, Automation, Contact Center, Experience, etc)

Vbeyond Corporation

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Illinois, USA

Full-time

Your Role and Responsibilities - All-round who is customer facing, with deep expertise in the Digital in BFSI Domain and an ability to articulate the value proposition of Capgemini's digital offerings to our clients For assigned accounts, you will work closely with the respective AEs to identify, shape and support digital opportunities Think outside the box and identify new opportunities in the relationship in order to continuously develop, fine tune, and evolve the alliance Will provide thought
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Posted 2 days ago | Updated 1 hour ago

Contact Center Sr. Solutions Architect (Genesys, NICE, AWS Connect)

Nityo Infotech Corporation

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Hybrid in Jersey City, New Jersey, USA

Full-time

10+ years of experience in leading CCaaS platform such as NICE, Genesys, AWS Connect, Avaya or Cisco5+ years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce, MS DynamicsMust have knowledge of key cloud platforms such as AWS, MS Azure or Google Cloud PlatformCore knowledge of telephony protocols and architectureThrough understanding of leading AI tools and market trendsUnderstanding of modular designHands on experience on designing and implementing b
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Posted 2 days ago

Snowflake Developer/ Snowflake lead/ Snowflake Consultant/ Snowflake Architect (with Contact center/ Call center)

CirrusLabs

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Hybrid in Atlanta, Georgia, USA

Contract

Snowflake Lead Atlanta, GA Long Term JOB DESCRIPTION: Please look for candidates with Kafka, AWS, Snowflake and BI reporting. Looking for someone who can write complex SQLs understand the existing Complex SQLs. Also should be good on all the Snowflake features like, Creating Procedure, Clone table ,SQLs which need Warehouse and not, Role Based table accessing.
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Posted 1 day ago

Contact Center Customer Service Inbound/Outbound I

GDH

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On-site

Contract

Contact Center Customer Service Inbound/Outbound 1. Position is virtual - 1 opening in EST; 4 openings either in PST or MT. 2. Client will provide the laptop/equipment Seeking 5 individuals to receive incoming customer service telephone calls and send/receive emails to process requests and to complete new business service transactions. A person must have internet service and a quiet, secure, distraction free environment for this role. 1 years of experience in customer service or related field.
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Posted 10 days ago | Updated 8 hours ago

CISCO Webex Contact Center

Renotek Group

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On-site in San Jose, California, USA

Third Party, Contract

Cisco Contact Center Location : San Jose, CA Onsite Job Description: 5+ years of overall IT experience in Plan, Design, Implementation and Operations of Cisco Webex Contact center and Unified Contact Center and cloud-based applications.Excellent knowledge in Network Design and implementation using Cisco Contact center suite of products like Intelligent Contact Management, Cisco Voice Portal, Cisco Unified Communications Manager, Cisco Unified Intelligence Center, Virtual Voice Browsers, Finesse
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Posted 18 days ago

Cisco Contact Center Implementation Engineer

Randstad Digital

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On-site in Cedar Rapids, Iowa, USA

Full-time

job summary: The contact center implementation engineer will coordinate with business leaders to identify their required workflows. You will be responsible for designing, implementing and supporting those workflows in a Cisco Enterprise Contact Center. Develops systems specifications, technical implementation plans, and coordinate complex installation projects with clients and vendors without supervision. Provides support and continued development of a call center infrastructure supporting cu
Posted 60+ days ago | Updated 2 hours ago

Enterprise Care Contact Center Transformation Leader

General Motors

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On-site in Warren, Michigan, USA

Full-time

Description Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week , (Tuesday, Wednesday, and Thursday) at minimum. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate The Role: The ideal candidate embodies GM's Behaviors and the skills to create effortless, personalized, industry defining contact center experiences for our customers
Posted 1 day ago | Updated 4 hours ago

Conversational AI Engineer / Google Contact Center AI (CCAI) Developer

Delphi-US

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Hybrid in Houston, Texas, USA

Contract

Job Title: Conversational AI Engineer /Google Contact Center AI (CCAI) Developer Worksite: Houston Onsite, Hybrid (Tue, Wed, Thur Onsite) Contract or Contract to Hire Our Client has an Immediate Opportunity for an experienced Conversational AI Engineer / Google Contact Center AI (CCAI) Developer expertise to join their team on a long-term contract basis. Must Have Skill : Google Contact Center AI (CCAI) Conversation Development Experience Dialogflow experience Google Cloud Platform (Google
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Posted 15 days ago

Contact Center Customer Service Inbound/Outbound (Remote)

Motion Recruitment Partners, LLC

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Remote

Full-time

Our client is looking for a Contact Center Customer Service Inbound/Outbound for a 6-month contract in and will be working remotely. Come work for one of the largest insurance companies in the U.S. and help people and businesses become smarter and better prepared to protect the things that matter most to them. Contract Duration: 6 Months Required Skills & Experience High school diploma or equivalent. Bachelor's degree preferred or equivalent, relevant experience. 1 year of experience in custome
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Posted 13 days ago | Updated 4 hours ago

Design Architect - Contact Center

Red River Technology LLC

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Remote

Full-time

Red River is seeking a Design Architect to join our growing team! This position serves as a technical authority on Contact Center consulting and is experienced in translating client business needs into technology solutions. The Design Architect (DA) represents Red River as the industry subject matter expert on customer opportunities and aligns with Pre-Sales and Sales to help determine project scope, technical specifications and requirements. The DA supports the offer portfolio, service catalog
Posted 43 days ago | Updated 5 hours ago

Immediate Hiring::Direct Client::Genesys Software Engineer- Contact Center::HYBRID ROLE

HCL Global Systems

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Hybrid in Roanoke, Texas, USA

Contract

Job Title: Software Engineer- Contact Center HYBRID ROLE (5 Days a Month) Location: Westlake, TX or Merrimack, NH Duration: Long term Job Description: JD is below, but the candidates should have at least 1 deep technical experience in addition to Genesys expertise, something like (not limited to): a coding language like java, C++, python, Perl, etc even HTML, JavaScript, and CSS RDBMS knowledge and SQL, PL/SQL, NOSQL Automated test tools or frameworks winrunner, cucumber, selenium Devops tools
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Posted 17 days ago

Contact Center/Genesys Engineer

SPECTRAFORCE TECHNOLOGIES Inc.

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Hybrid in Westlake, Texas, USA

Contract

Sr Software Engineer Contact Center/Genesys Westlake, TX/Merrimack, NH Hybrid: 2 weeks onsite per month (alternating weeks - one week onsite and one week remote then repeat) 12 months+ contract W2 Only Minimum pay starts from $60/hr Candidate Profile: the candidates should have at least 1 deep technical experience in addition to Genesys expertise, something like (not limited to):Coding language like java, C++, python, Perl, etc even HTML, JavaScript, and CSSRDBMS knowledge and SQL, PL/SQL, NOSQL
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Posted 60+ days ago | Updated 2 days ago

Contact Centre Team Lead

TEKsystems c/o Allegis Group

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Vancouver, British Columbia, Canada

Full-time

Description: TEKsystems client located in Vancouver, BC is a global real estate development company, they are looking for someone with 3-5 years of strong call center experience and a drive to lead others. Are you hardworking, motivated, and passionate individual? Then they want you to join their fast-growing team. This role is best suited to someone with experience leading, mentoring or supervising teams. Team Responsibilities Providing customer support, at a workstation for the whole shift (n
Posted 4 hours ago

Genesys Contact Centre

U.S. Tech Solutions Inc.

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Hybrid in Charlotte, North Carolina, USA

Contract

Job Description: Note: *Hybrid schedule is preferred and would be 2-3 days/week in office. travel required for first 6 months, little less than 50% travel, will be reimbursed.Required: Experience developing in Genesys Pure Cloud. Work as part of a cross-functional team responsible for full end to end development of the Genesys application. They are expected to learn and contribute outside of their normal skill set. In addition, they are expected to teach existing resources as the company their d