Contact center Jobs in Texas

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Contact Center Platform Project Manager

ClifyX

•

Austin, Texas, USA

Contract, Third Party

Job Title: Contact Center Platform Project ManagerLocation: Austin, TXDuration: 12+ Month Contract JOB DESCRIPTION: We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery.It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently.Here are the key qualifications that are needed Min 5 years of PM experience (Waterfall + Ag
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Posted 7 days ago | Updated 3 days ago

Senior Contact Center Engineer with NICE InContact

Amaze Systems Inc

•

Dallas, Texas, USA

Contract, Third Party

Senior Contact Center Engineer Dallas, Tx (Hybrid) Job Overview Need democratizing healthcare means facilitating equal access to high quality care at fair prices for our membership, without regard to age, ability, gender, geography, race, color, sexual orientation, identity, religion, or socio-economic status. ?As the leader in our space, we understand that being a diverse, equitable and inclusive organization is key driver of our success, and fosters innovation, growth, creativity, and accou
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Posted 60+ days ago | Updated 3 hours ago

Contact Center Technology Support Engineer

Sky Systems, Inc. (SkySys)

•

Westlake, Texas, USA

Contract

Job Title: Contact Center Technology Support Engineer Position Type: Full-Time Contract (40 hrs/week) Contract Duration: Long Term Work Hours: US Time (2 PM to 11 PM EST) Work Schedule: Monday - Friday, Hybrid (In Office on Monday, Wednesday & Thursday) Location: USA - Westlake, Phoenix, Austin, Denver, Indianapolis, Omaha, Orlando, or Chicago Position Overview: We are seeking a Contact Center Technology Support Engineer to join our Rep Technology Service Availability Team. As a key contributor,
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Posted 30 days ago

Contact Center Platform Project Manager

ClifyX

•

Austin, Texas, USA

Contract

Hello, Greetings from Clifyx Title: Contact Center Platform Project Manager Location: Austin, TX (Day 1 onsite on hybrid) 12+ Month Contract We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery. It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently. Here are the key qualifications that are needed Min 5 years of
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Posted 7 days ago | Updated 3 days ago

Sr Tech Leader Google Cloud Contact Center

Right Skale, Inc.

•

Illinois, USA

Contract, Third Party

Sr Tech Leader - Google Cloud Contact Center (CCAI) Remote (US Based) - Contract Responsibilities: Lead large-scale, complex digital transformations aligned with client growth strategies and objectives. Provide thought leadership and guidance on the latest trends in Customer Care and Experiences, powered by Data & AI. Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects. Design and develop conversational AI applications using Google
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Posted 21 days ago | Updated 20 days ago

Contact Center Engineer

BuzzClan LLC

•

Dallas, Texas, USA

Contract

BuzzClan is an elite business consulting firm collaborating to provide software, advisory & implementation services. BuzzClan is a certified partner for most of the tier 1 cloud, hardware & software providers. Being a vertically integrated solutions company, BuzzClan is known for their capability in the IT Services space.Job Role : Senior Contact Center Engineer Job Location : Dallas, TX Job Tenure : Full time role Responsibilities: Serve as resident contact center technologies subject matter
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Posted 29 days ago | Updated 1 day ago

Contact Center Engineer with Genesys Engage - 122515

PTR Global

•

Austin, Texas, USA

Full-time

Genesys Engage Routing Engineer Onsite at Austin, TX Hybrid 3 days on-site and 2 days remote. We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin Responsibilities include: - Act as the technical lead for the CCTech routing team - Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives - Work in a very dyn
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Posted 44 days ago | Updated 5 hours ago

CCAI Architect (Contact Center AI Architect) with Google Cloud Platform

Prohires

•

Remote

Contract

Job Title: CCAI Architect (Contact Center AI Architect) with Google Cloud Platform Location: Remote Minimum 14 plus years experience and should have done multiple CCAI solution implementation for large organizations. Job Summary We are seeking a talented and experienced Contact Center AI (CCAI) Architect to lead the design, development, and deployment of intelligent contact center solutions. The ideal candidate will possess a deep understanding of AI technologies, conversational AI platforms,
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Posted 2 days ago

Contact Center Technology Support Engineer

Judge Group, Inc.

•

Roanoke, Texas, USA

Full-time

Location: Roanoke, TX Salary: Depends on Experience Description: Our client is currently seeking a Contact Center Technology Support Engineer ** Work Hours: Mid-Shift - 2PM-11pm EST (lunch break worked in) Analyze and resolve application issues in production. Knowledge Article System. Perform troubleshooting/debugging, issue triaging. Provide off hours on-call escalation on a rotational basis in support of service recovery events. Coordinate and provide off hours Release/Deployment/Maintena
Posted 36 days ago | Updated 5 hours ago

Product Manager - Contact Center Platform Deployment

CDC Foundation

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Remote

Full-time

Overview The Product Manager will lead the delivery of high-quality products and systems that improve the availability and use of public health data to inform decision making. This role is aligned to the Workforce Acceleration Initiative (WAI). WAI is a federally funded CDC Foundation program with the goal of helping the nation s public health agencies by providing them with the technology and data experts they need to accelerate their information system improvements.Working within Rhode Island
Posted 59 days ago | Updated 22 days ago

Technical Lead - Salesforce Service Cloud & Genesys Contact Center Int

Specialty Company

•

Remote or Indianapolis, Indiana, USA

Full-time

Job DescriptionJob DescriptionPosition Title: Technical Lead Salesforce Service Cloud & Genesys Contact Center Integration Location: Remote Employment Type: Full-Time or Contract Role Overview We are looking for an experienced and dynamic Technical Lead to spearhead the design and implementation of advanced customer service solutions. This role demands a deep expertise in Salesforce Service Cloud and a strong background in Genesys Contact Center technologies, with a focus on creating seamless, i
Posted 6 days ago | Updated 6 hours ago

Associate Director, IT/Cloud Consulting, Amazon Connect Contact Center

Kyndryl

•

Remote or Boulder, Colorado, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role This role is for you if you are passionate about modernizing the infrastructure and creating an exceptional employee experience - making their
Posted 23 days ago | Updated 9 hours ago

IVR Developer - Amazon Connect Contact Center - 100% REMOTE

Zeektek

•

Remote

Contract

We have a 6 month contract to hire for an AWS Connect Developer who is fluent in Spanish. Spanish is required for the development with IVR's and Lex Chatbot. The position is 100% remote. day to day responsibilities:Participate in the design, development and delivery of solutions on IVR solutionDevelop efficient and high-performance call flowsCreate unit tests to maximize code coverage and cover end to end business scenariosSupport existing architecture and codeDocuments call flows and design as
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Posted 60+ days ago | Updated 11 days ago

Service Delivery and Operations (Ops) Talent (HR) Service Desk

APN Consulting Inc

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Remote

Contract

Direct Client requirement Title: Service Delivery and Operations (Ops) Talent (HR) Service Desk Location: Remote Type: 3 Months Contract with Possibility extn Description The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers with a resolution on first contact while providing distinctive customer experience. The Senior Representative is expected to accurate
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Posted 2 days ago | Updated moments ago

Senior Amazon Connect Consultant

Critical River, Inc.

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Remote

Contract

Title:Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: Amazon Development with Amazon Connect experience. Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. Design and lead Implementation of Amazon Connect processes including new/modifications to the applicati
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Posted 45 days ago | Updated 3 hours ago

Director - Inbound Sales and Retention Operations Support

Ampcus Inc

•

Remote

Full-time

Greetings from Ampcus! Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Client: Health Insurance Provider Title: Director Service Optimization Duration: 3 Months | CTH Work Location: 100% Remote Key Responsibilities / Technical Skills: - Hybrid but primarily remote role. Resource is required to travel to Baltimore, MD - Canton 1 - 2 times per quarter. (Travel
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Posted 23 hours ago

AMAZON CONNECT - JAVA

Caspex Corporation

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Remote

Contract

Position : Senior Engineer(amazon Connect) Location: Chevy chase ,MD ::Remote Skill set: Strong Java application development experience, AWS ,amazon Connect , contact center , Lenes etc. Job Description: Experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick ConnectsExperience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatchAdvanced experience using multiple programming languages including N
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Posted 60+ days ago | Updated 10 days ago

Java Technical Architect with Webex

Cognier Inc

•

Remote

Contract

Hi, Job Title : Java Technical Architect // Contact centre Architect Location : Remote JD: Need Exp on Contact Centre , webex, RCA and Program Management Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices. Provide technical leadership and guidance to development teams, ensuring that solutions are delivered to the highest standards. Analyze and optimize applications for performance, scalability, and cost