Director of Customer Support Jobs in Alexandria, VA

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Cloud Operations and Customer Support Engineer

General Dynamics Information Technology

•

Springfield, Virginia, USA

Full-time

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours. At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a
Posted 5 days ago | Updated 4 hours ago

Customer Support Analyst

SAIC

•

Washington, District of Columbia, USA

Full-time

Job ID: Location: WASHINGTON, DC, US Date Posted: 2024-04-29 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Top Secret Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: No Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabi
Posted 13 days ago | Updated 6 hours ago

Customer Support Analyst

SAIC

•

Arlington, Virginia, USA

Full-time

Job ID: 2406051 Location: ARLINGTON, VA, US Date Posted: 2024-04-29 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Top Secret Clearance Level Must Be Able to Obtain: TS/SCI with Poly Potential for Remote Work: No Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise I
Posted 13 days ago | Updated 6 hours ago

Customer Support Engineer

Leidos

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Chantilly, Virginia, USA

Full-time

Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Further, our employees enjoy career enrichment opportunities available through mo
Posted 11 days ago | Updated 10 hours ago

Customer Support - Service Desk Intern

SAIC

•

Quantico, Virginia, USA

Full-time

Job ID: 2406675 Location: QUANTICO, VA, US Date Posted: 2024-05-13 Category: Student Subcategory: Intern Technical Schedule: Part-Time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defen
Posted 6 hours ago

Customer Support Analyst

SAIC

•

Quantico, Virginia, USA

Full-time

Job ID: 2405797 Location: QUANTICO, VA, US Date Posted: 2024-04-23 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Top Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilitie
Posted 20 days ago | Updated 6 hours ago

Customer Support Analyst

SAIC

•

Quantico, Virginia, USA

Full-time

Job ID: 2405709 Location: QUANTICO, VA, US Date Posted: 2024-04-23 Category: Information Technology Subcategory: Site Support Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: None Potential for Remote Work: No Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of
Posted 20 days ago | Updated 6 hours ago

Customer Service Analyst/Technical Support - Hospitality Industry (Local to Columbia, MD only)

Oracle Corporation

•

Columbia, Maryland, USA

Full-time

Job Description Customer Service Analyst/Technical Support - Hospitality Industry ( Local to Columbia, MD only ) Location: On-site position based in Columbia, MD *Must be available 24 hours including weekends and holidays. This is a full-time, shift-based role; shifts assigned based on workforce need at time of hire. Most shifts fall between 7am -11pm ET Monday-Sunday.* No visa sponsorship is available for this position Overview Are you a creative person who loves a challenge? Solve the comp
Posted 25 days ago | Updated 4 hours ago

Customer Support Engineer

Value Consulting

•

Remote

Full-time

Responsibilities Provide technical support to customers via phone, email, or chat. Diagnose and resolve software and hardware issues. Answer inquiries and address customer concerns. Guide customers through product installation and troubleshooting processes. Escalate complex issues to the appropriate internal teams. Document customer interactions and troubleshooting steps. Collaborate with the development team to resolve recurring issues and suggest product improvements. Provide timely and accura
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Posted 8 days ago

Customer Support Coordinator -- Remote

C4 Technical Services

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Remote or Portland, Oregon, USA

Contract

Customer Support Coordinator Remote The Customer Support Coordinator is responsible for receiving all customer inquiries via the phone, chat, email and/or Internet and for operating a computerized CRM System with a steady volume of customer requests for our Viewpoint Construction Software division. This division provides an enterprise level software solution with integrated accounting, project management, and operations modules for mid-range to large-scale contractors throughout the United State
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Posted 8 days ago | Updated 1 hour ago

Market Research & Consumer Insights/Consumer Research and Insights/Senior Manager, Consumer Insights/Research Director, Consumer Insights/Customer/User Insights

Orpine.com

•

Remote

Contract

Job Title: Consumer & Market Insights Research Location: Remote Work Duration: 7 Months+ Job Description: We are seeking research professional to join our Research Team as a Consumer & Market Insights Research Contractor.This team aspires to bring the direct voice of our customers into all that we do, every day.You ll be instrumental in helping us uplevel what we do to meet our customers needs and how to communicate with them most effectively.Your work will improve the experience for our au
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Posted 3 days ago

Helpdesk Specialist Journeyman

CSZNet, Inc

•

Washington, District of Columbia, USA

Third Party, Contract

Onsite - Only locals to DC, MD, VA Helpdesk Specialist Journeyman (731803) Washington, DC 12 Months + DescriptionThe candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC. Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to securit
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Posted 6 days ago

Director Application Development & Support (Remote)

First Citizens Bank

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Remote or Phoenix, Arizona, USA

Full-time

Overview This position drives the development of cost-effective applications that address business needs while aligning with the Bank's long-term technology goals. Determines the needs of assigned business areas through partnership and strategic collaboration. Translates needs into functional projects and technological solutions. Oversees projects to produce effective results and to maximize the return on investment. Manages an annual budget, including forecasting, and develops a strong associa
Posted 13 days ago | Updated 5 hours ago

Senior Technical Manager

American Association Of Motor Vehicle Admin.

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Remote or Arlington, Virginia, USA

Full-time

Position Summary: The Senior Manager will assist the CTO with the technical management and direction of software development activities including the overall design of new software components, the implementation of industry best practices and standards, the establishment of priorities and the delivery of software products and solutions. This role calls for a go getter who can help grow the team and transition towards cloud native development and deployment. Senior Manager s primary responsibili
Posted 26 days ago

Service Desk/NOC Specialist

AAC Inc

•

Vienna, Virginia, USA

Full-time

Provide 24x7x365 phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Monitor network and datacenter to ensure functionality and availability. Escalate unresolved problems to expedite resolution. This position is full-time on-site and is deemed essential personnel. Requires a high scho
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Posted 22 days ago | Updated 5 hours ago

Tier 1 Service Desk Technician

KBR

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Springfield, Virginia, USA

Full-time

Title: Tier 1 Service Desk Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington Metropolitan Area. Provide technical support to organizations internal users of desktop applications and hardware. Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Responsibilities Answer questions related to
Posted 14 days ago | Updated 5 hours ago

Software Engineer Sustainment/SCRUM Master

Govcio LLC

•

Arlington, Virginia, USA

Full-time

Overview: GovCIO is currently hiring for a ServiceNow Software Engineer/SCRUM Master to support the operations and maintenance of existing DoD software application operating on the ServiceNow platform . This position will be located in Crystal City, VA and will be remote/hybrid position. Responsibilities: Builds and codes applications and/or modules operating on ServiceNow. Provides patches and upgrades to existing systems. Involved in planning of system and development deployment as well as r
Posted 3 days ago | Updated moments ago

Software Engineer Sustainment/SCRUM Master

GovCIO

•

Arlington, Virginia, USA

Full-time

Overview GovCIO is currently hiring for a ServiceNow Software Engineer/SCRUM Master to support the operations and maintenance of existing DoD software application operating on the ServiceNow platform . This position will be located in Crystal City, VA and will be remote/hybrid position. Responsibilities Builds and codes applications and/or modules operating on ServiceNow. Provides patches and upgrades to existing systems. Involved in planning of system and development deployment as well as re
Posted 3 days ago | Updated 5 hours ago

Entry Level Help Desk - TS/SCI CI Poly Required

TEKsystems c/o Allegis Group

•

Annapolis Junction, Maryland, USA

Full-time

Description: Seeking entry level candidates who are looking to break into IT! Candidates must have an *Active TS/SCI CI Polygraph* and must be able to obtain the CompTIA Security+ certification within 3 months of hire. Program - Enterprise Service Operations Center o The center is comprised of self-help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense Department's intelligence information systems customers worldwide o
Posted 4 days ago | Updated 5 hours ago

Counter Threat Finance (CTF) Planner (E24)

Amentum

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Arlington, Virginia, USA

Full-time

Amentumis a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists h
Posted 16 hours ago | Updated 4 hours ago