•On-site in Washington, District of Columbia, USA
Job Description The IT Operations team oversees the service operations for our user infrastructure, covering a broad range of activities, including IT support, service desk operations, desktop support, end-user computing, and mobility services. The team uses ITIL-based processes to manage all service requests received through the Client Center as a single point of contact, ensuring a standardized approach to service delivery and improving the overall service quality. The team aims to ensure that