•Mount Pleasant, Michigan, USA
HELP DESK MANAGER I/II/ Position Number: S-3294 Position Summary: Promotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management of internal and external technical documentation, and administration of Help Desk related applications; provides supervision, evaluation, and professional development of staff as assigned. Required Qualifications: Help Desk Manager I 