Help desk management jobs in Raleigh, NC

Durham, North Carolina

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Today

Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and r

Full-time

USD 19.00 - 21.00 per hour

Help Desk Analyst

Durham, North Carolina

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9d ago

Payrate: $23.00 - $25.00/hr. Responsibilities:Work with GTTS help desk to handle T2 incidents and also do beginner devops work Qualifications:Ansible Terraform/Terragrunt Linux administration Bash/Shell Git GitLab platform experience AWSComfortable with using macOS Splunk Networking knowledge Python, Go or Ruby K8s Docker Pay Transparency: The typical base pay for this role across the U.S. is: $23.00 - $25.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times

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Contract

$40 - $45

Help Desk / IT Support / Customer Service / Service Support Analyst

Hybrid in Raleigh, North Carolina

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29d ago

09/17/2026 Position:NCDHHS - Service Support Analyst- Mid Level Location: 1915 Health Services Way Raleigh, NC Hybrid Duration: 12 Months Job Description: CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. Complete Description: Overview Application/Production Support role for the Child Welfare/PATH NC application. Provides assistance to external customers

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Contract, Third Party

$20 - $22

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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14d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

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Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

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14d ago

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Third Party, Contract

$20 - $25

Senior Help Desk Technician

Remote or McLean, Virginia

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Today

Job Title: Sr. Help Desk Support Location: Remote Duration: 6 months Pay Rate: $25/HR (W2 Only) Job/Role Description: Provide technical support for a production fleet of ATMs within a 24x7x365 high-availability environment.Provide technical phone support to ATM Field Service Technicians to troubleshoot and resolve technical issues.Support high availability and reliable performance of ATM systems by driving first-time resolution and sustainable issue resolution.Troubleshoot issues and failures r

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Full-time, Contract

USD25 - USD25

W2 Only (No C2C) :: Remote :: ICAM/USAccess Help Desk Analyst (HSPD-12) || G.C / U.S.C

Remote

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Today

ICAM/USAccess Help Desk Analyst (HSPD-12) || G.C / U.S.C 12+Months Remote W2 Only (No C2C) Role Summary: Provide Tier 12 support for GSAs HSPD12/ICAM environment with a focus on USAccess credentialing services. Triage and resolve tickets across the PIV credential lifecycle, deliver high-quality customer service to agency users and role holders, maintain data accuracy for security-critical functions, and collaborate with the ICAM PMO and stakeholder community to meet evolving priorities. Key Re

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Contract

Depends on Experience

HelpDesk

Remote

•

2d ago

Role: HelpDesk Support SpecialistCompany: Arch SystemsClient: U.S. Federal GovernmentLocation: RemoteEmployment Type: Full-timeExperience Required: Minimum 5 YearsJob SummaryArch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment.Key ResponsibilitiesProvide 8 hours of daily help desk and end-user technical support.Manage,

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Full-time

63,000 - 70,000

Help Desk Support Technician

Durham, North Carolina

•

Today

Full-time

USD 19.00 - 21.00 per hour

Prism Trainer/Help Desk Specialist

Remote or District of Columbia

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Today

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,0

Full-time

USD 100,000.00 - 120,000.00 per year

Software Licensing Help Desk Specialist

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 22.22 per hour

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

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Today

Description We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a

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Contract

USD 18.00 - 19.00 per hour

Helpdesk Team Manager

Remote

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Today

Description Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering. Synergy offers its e

Full-time

USD 100,000.00 - 110,000.00 per year

Help Desk/Desktop Support Analyst

Remote or Philadelphia, Pennsylvania

•

Today

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Contract

USD 18.00 - 19.00 per hour

Customer Service Representative - Help Desk (Temp)

Remote

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Today

Description & Requirements Maximus is a trusted federal partner supporting mission critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission driven services that help millions access vital healthcare information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance. This is a temporary, time limited position. The proje

Full-time

USD 21.53 per hour

Technical Helpdesk & Network Remote Support Agent II

Remote

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Today

Job Title: Technical Helpdesk & Network Remote Support Agent II Location: Remote Job Type: Hourly Consultant Hours: This position will be 1st shift-Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern with a 1 hour unpaid meal break. Pay: $22.50/hr Remote Work Requirements: Reliable high-speed internet connection and a quiet, distraction-free workspace are required. Must be available for 1st shift coverage, including weekends as scheduled. Essential Functions: Resolve escalated technical iss

Full-time

USD 22.50 per hour

MAHRS Help Desk Specialist

Remote

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Other Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Customer Support, Multitasking, Service Oriented, User Account Management Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Deliver exceptional customer support as an Information Technology - Help Desk Technician su

Full-time

USD 24.92 - 33.72 per hour

2nd Shift Help Desk Support

Remote or Downers Grove, Illinois

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Today

Responsibilities Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support and issue resolution for a diverse client base. This role is responsible for troubleshooting end-user hardware, software, operating systems, mobile devices, and cloud-based technology issues while delivering exceptional customer service. The ideal candidate will have experience supporting both Windows and Apple environments, managing ServiceNow tickets,

Full-time

Compensation information provided in the description

ServiceNow Help Desk Support

Remote

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Today

Job Family: SAAS/PAAS/Cloud Application Development Travel Required: Up to 10% Clearance Required: Active Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.Design, develop, and enhance ServiceNow applications

Full-time

USD 70,000.00 - 116,000.00 per year

HSPD-12 Help Desk Analyst

Remote

•

Yesterday

Arthur Lawrence is looking for a HSPD-12 Help Desk Analyst one our clients project based on Remote. Please find the job description below and send us your updated resume if interested: Must-Have Skills:3 years or less of help desk experience, with basic proficiency in MS Office, Google Workspace, and database applications. Strong customer service, communication, and analytical troubleshooting skills to resolve support requests efficiently. High attention to detail, adaptability, and ability to

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Third Party, Contract

Depends on Experience

Help desk management jobs in Raleigh, NC, USA