64 results (2 new)
Remote
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30+d ago
Role : EPIC EMR Help Desk Location: Remote Contract Job Description: Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature) Experience writing knowledge base articles and tip sheets Experience using ticketing systems (in this case ServiceNow experience is preferred)
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Contract, Third Party
Depends on Experience
Remote
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Today
Overview GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Responsibilities The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs. Resolution of help desk tickets received from the end users. Interacting with end users in a professional manner. Escalation of issues to VA (Veteran Affairs) stakeholders. Dev
Full-time
USD 60,000.00 - 65,000.00 per year
Remote
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Today
Overview GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single Sign-On - External (SSOe), Electronic Signature (eS
Full-time
USD 75,000.00 - 90,000.00 per year
Remote
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Today
Description & Requirements This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests. The help desk also provides vetting and approval, and offers ongoing support for the Medicare Provider community for all aspects of the Identity Management web self-registration and profile Management process. This is a fully remote, temporary position with a proj
Full-time
USD 19.00 per hour
Remote
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Today
Job Family: Software Development & Support Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret What You Will Do: Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows.Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions.Design, develop, and enhance ServiceNow applicatio
Full-time
USD 80,000.00 - 133,000.00 per year
Remote or North Carolina
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Today
Hi Hope you are doing great! Our Fortune 500 client is looking for an EHR Helpdesk Analyst to work on their project based out of Raleigh, NC / Remote. Job Title: EHR Helpdesk Analyst Location: Raleigh, NC / Remote Duration: 12months Job Description: The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support
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Full-time, Contract, Third Party
$DOE
Remote or Virginia
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Today
Job Title: ATM Help Desk Technician (2nd Shift & Weekends) Location: Remote, EST, USADuration: 5 Months Contract Schedule & Shift Details: Hours: 3:00 PM 12:00 AM EST Days: Saturday Sunday Every weekend they will be working (40 hours/week) (Training will be 3 weeks 8am-5pm) Days Off: Two consecutive days off during the week. Position Overview: We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center Technician Support team. In this rol
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Contract
USD0 - USD0
Remote
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24d ago
Position Description The Microsoft support specialist will apply specialized Microsoft knowledge to resolve real-time operational issues in a very fast-paced environment, using Microsoft SharePoint, Teams, and Power Platform solutions. Responsibilities include: Apply advanced diagnostic techniques and Microsoft expertise to identify problems, investigate causes, and design solutionsProvision accounts, manage permission and address user training needsProvide end-user software troubleshooting supp
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Full-time
$90,000 - $110,000
Remote or Hybrid in Madison, Wisconsin
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4d ago
ROLE TITLE: Surveillance & Access Control Technician Location: Madison Wisconsin Contract: 18+ Months MUST: 5+ Years at minimum (ideally 10+) in desktop support, service desk, help desk (etc.)Cisco NetworkingWeb Filtering (PaloAlto, ZScaler)Video Surveillance SystemsDoor Control SystemsBuilding Automation Systems
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Contract
Depends on Experience
Remote
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4d ago
Hi WehaveanimmediateOpeningswithOurDirectClientforaLong-termcontractposition DesktopSupportEngineer Location:Arizona/Remote Duration12months Providefirstlevelsupportforallend-users.Troubleshootandresolvehardware,softwareandvoice/datacommunicationsystemsissues.Escalatecallswhenappropriate.Writeconcise,informativetickets.Followuponallticketsinatimelymannerandfollowthroughtoresolution. SkillSet: Experienceusingticketingsystems,writingtechnicalsupportdocumentationandcomputerproficiencywithhardwa
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Contract
20 - 25
Remote or Hybrid in Dallas, Texas
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5d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Part-time, Third Party
27 - 36
Remote or Hybrid in Washington, District of Columbia
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 37
Remote or Hybrid in Oklahoma City, Oklahoma
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 37
Remote or Hybrid in Detroit, Michigan
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 37
Remote or Hybrid in Phoenix, Arizona
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 35
Remote or Hybrid in Seattle, Washington
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 36
Remote or Hybrid in New York, New York
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 36
Remote or Hybrid in Chicago, Illinois
•
4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 37
Remote or Hybrid in Philadelphia, Pennsylvania
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4d ago
Pathlock is seeking a reliable and customer-focused Customer Service Representative to provide remote support to clients using our access governance and compliance solutions. The ideal candidate will handle customer inquiries, troubleshoot basic issues, and ensure a high-quality support experience while working from home. Key Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner Assist users with account access, basic troubleshooting, and
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Full-time
29 - 36
Remote
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28d ago
The client is seeking an experienced Genesys Subject Matter Expert (SME) to assess, optimize, and stabilize an existing Genesys contact center implementation. This role requires a hands-on, consultative professional who can evaluate the current state, provide recommendations, and execute approved improvements across IVR, routing, reporting, dashboards, and analytics. The engagement will be outcome-driven, with defined weekly and monthly deliverables following an initial assessment phase. Key Res
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Full-time
$65 - $85
