Help Desk Jobs in 21705

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Help Desk

Apexon

Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign

Help Desk Analyst (Tier 1)

Leidos

On-site in Rockville, Maryland, USA

Full-time

Description Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst (Tier 1) . This is an exciting opportunity to use your experience to support an End User Customer Support program under the Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN (Virtual Pri

Helpdesk Analyst

Apexon

Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e

Help Desk - Tier 1 Technician Remote

TransAmerica Technology Services

Remote

Full-time

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you! As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-use

Service desk or help desk or customer support with Automotive or Automobile experience

Maintec Technologies Inc

Remote

Third Party

Job Role : Service desk or help desk or customer support with Automotive or Automobile experience Location : Remote Duration : 6 Months Must : Customer is looking for candidates having experience of SaaS/Cloud native Application Support , CRM or Automotive DMS and ticketing tool experience is a plus . Or We need profiles with Dealership Management System experience/knowledge.

Help Desk Analyst I

Robert Half

Remote

Contract

Description You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Construction/Contractor field. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. Located in Troy, Michigan, the Help Desk An

SAP Helpdesk

Johnson Technology Systems Inc (JTSI)

Remote

Full-time

We are hiring candidates for SAP Helpdesk to support our Federal project. Company Name: - JTSi (Johnson Technology Systems, Inc.) Title: SAP Helpdesk Citizenship: U.S. Citizenship Project: Federal Location: Remote Time zone: US EST Job description We are seeking dedicated and motivated SAP IT Support Executives to join our team. The ideal candidates will have work experience in a large organization and be familiar with user support processes and executing Helpdesk operations. This role o

IT Help Desk Technician

GovCIO

Remote

Full-time

Overview GovCIO is currently hiring a IT Helpdesk Support Technician. This position will be fully remote. Responsibilities Coordinates communications with End Users as a Tier 1 Specialist for supporting Bi-directional Data API's and Web Services. Is very experienced in all phases of software systems and application development. Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalates serious technical issues to developers.

Trilingual Helpdesk Technician - English/Spanish/Portuguese

Stefanini

Remote

Full-time, Contract

Job Responsibilities: Excellent oral and written English-Portuguese-Spanish skills to communicate seamlessly in the 3 languages. FULLY TRILINGUAProvide technical end-user support via telephone and email.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Log remotely into client"s computer and help them solve software issues.Excellent typing skills, no less than 100 words per minute.Document issues daily into the ticketing

Field Project Engineer

Sparks Group

Hybrid in Frederick, Maryland, USA

Full-time

Job Summary/Company: A Sparks Group Partner is seeking a versatile Field Project Engineer to join their integration team. You'll consult with clients across the DC-VA-MD metro area, providing expert IT support and implementing a wide range of technical solutions. This role is perfect for someone who enjoys working independently and building strong relationships with clients. This is a hybrid, direct hire role; the selected candidate must be able to work onsite 2-3 days a week. Responsibilities

IT Help Desk Technician -- Remote role -- Canada\Near Shore

Acnovate Business Solutions Inc.

Remote

Contract

IT Help Desk Technician (Canada) Remote role Canada/ Nearshore/ LATAM/ Brazil/ Ecuador/ Argentina/ Mexico/ Uruguay/ Columbia/ Venezuela /Peru/ Bolivia/ Paraguay/ French Description: Provide end users with L1/L2 support for hardware and software Strong verbal and written communication skills Customer service experience Understanding of operating systems, software, and devices Problem-solving & analytical skills Good experience on Active Directory - should be using it currently Windows and O3

Technical Support Specialist

Kforce Technology Staffing

On-site in Sterling, Virginia, USA

Contract

RESPONSIBILITIES: Kforce has a client in Sterling, VA that is hiring a Technical Support Specialist. In this role, you will perform a wide variety of technical tasks in support of operations, production, and test environments. Responsibilities: * Technical Support Specialist will support and provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems * Provides support for the escalation and communication of status to agency management and i

Service Desk Analyst

Phoenix Technology Partners, LLC

Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issuesProperly escalate unresolved queries to the next level of supportTrack, route and redirect problems to correct resourcesUpdate customer data and produce activity reportsWalk customers through problem solvin

Senior Desktop Support Legal

Phoenix Technology Partners, LLC

Remote

Contract

Key Responsibilities Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customize system settings following department standards. Analyze problems using troubleshooting skills and diagnostic tool

Cloud Service Lead

Booz Allen Hamilton

Hybrid in Ashburn, Virginia, USA

Full-time

Job Number: R0191830 Cloud Service Lead The Opportunity: You know that project managers touch every single part of a business and wear multiple hats: from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees' growth. We're looking for someone like you to help our clients meet their mission by supporting the homeland security mission. As a leader on our team, you'll oversee the delivery of the most advanc

Sr. Application Support Analyst - Revenue Management

Marriott International

Remote

Full-time

Job Number 24053690 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Analyst acts as a support subject matter expert identifying and participating in activities or projects related to the platform and support workflows. Setting the standard this individual promotes a continuous improvement mindset. Work

Maintenance Management Specialist

FEMA

On-site in Round Hill, Virginia, USA

Full-time

Summary In this position you will work as a member of the Mount Weather Emergency Operations Center (MWEOC), Scheduling Branch. MWEOC is located in the Blue Ridge Mountains of Virginia, approximately 60 miles west of Washington, DC. The ideal candidate for this position will have experience in facility operations & maintenance, receiving work requests from internal & external customers, and provide assistance in all project management functions. Duties All MWEOC staff have emergency assignment

SAP IS-U Functional/IDEX Consultant - Houston, TX - Remote Position

Sedna Consulting Group

Remote

Contract, Third Party

Dear Applicant, Please let me know if you are interested. Job Title - : SAP IS-U Functional/IDEX Consultant Location: Houston, TX - Remote Duration 12 months Requirement: Job Description/ Responsibilities SAP Functional /configurator who can help design, configure, maintain, enhance and develop SAP applications primarily in SAP ISU/CCS and CRM module supporting key back-office processes for the utility industry. Call Center support Acquisition and retention FICA, account determination, Bill

Finance Business Systems Analyst

Hansell Tierney

Remote

Full-time

Hansell Tierney is supporting our client's search for aBusiness Systems Analystwho willoversee comprehensive support for 3rd party software systems, encompassing Financial, Parts & Maintenance, and HCM systems. Location:South Seattle **Local candidates only** Duration:Fulltime/Direct-Hire Position Summary: Responsibilities include system selection, design, installation, configuration, integration, day-to-day support, vendor management, upgrades, and patch application. You will collaborate clos

Technical Advisor II

North American Bancard

Remote

Full-time

Technical Advisor II NAB-Troy REMOTE Under general supervision, our Technical Advisor II is responsible for providing advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as; terminals, software applications, gateways, and semi-integrated solutions. You will need to be able to interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base. What you'll be d