Help Desk Analyst Jobs in Alexandria, VA

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Helpdesk Analyst - M

Next Step Systems

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On-site in Centreville, Virginia, USA

Full-time

Helpdesk Analyst, Centreville, VA We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required.
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Posted 4 days ago | Updated 9 hours ago

Tier 2-3 Help Desk Analyst - M

Next Step Systems

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On-site in Centreville, Virginia, USA

Full-time

Tier 2-3 Help Desk Analyst, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with going on-site to clients. The Help desk does not typically go on-site; however, we are looking for individuals that are interested in growth. We are hoping this candidate will have enough experience to easily transition into a Client Consultant role within 6 to 9 months of working on the Helpdesk. Thi
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Posted 4 days ago | Updated 9 hours ago

Tier II Help Desk Analyst

SAIC

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On-site in Washington, District of Columbia, USA

Full-time

Job ID: 2404458 Location: WASHINGTON, DC, US Date Posted: 2024-03-26 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: DOE Q Potential for Remote Work: No Description We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for instal
Posted 23 days ago | Updated 6 hours ago

Help Desk Analyst

DMI

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On-site in Arlington, Virginia, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a
Posted 60+ days ago | Updated 6 hours ago

Help Desk Analyst (Part time 7:30am-11:30am M-F)

DMI

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On-site in Arlington, Virginia, USA

Full-time

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a
Posted 60+ days ago | Updated 6 hours ago

Help Desk Analyst

Robert Half

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Remote

Full-time

Description We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in May. Ideal role for individuals who prefer to work remote but live in Wisconsin. Responsibilities and key duties: - Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues. - Coordinate closely with our internal team ensuring smooth resolution of technical concerns. - Work effectively to escalate tick
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Posted 18 hours ago | Updated 6 hours ago

Help desk Analyst

Morph Enterprise LLC

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Remote

Contract

Some experience with security and responsible for provisioning user access and will be trained. Major responsibilities include - Monitor and operate Government customer's ticketing system and Access Management SystemAble to create user accounts, delete user accounts in Microsoft Active DirectoryReview and validate access requests for multiple systemsPerform actions to setup user access for approved requests in multiple systemsServe as point of escalation for all issues, and as liaison to the pro
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Posted 2 days ago

Helpdesk Analyst

Apexon

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Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e
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Posted 37 days ago | Updated 3 days ago

Product Support Analyst 3 - help desk / service desk - Remote - local to Texas candidates

Emergere Technologies

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Remote

Contract, Third Party

Position: Product Support Analyst 3 - Leadership of a help desk / service desk Location: Remote(Looking for only local to Texas candidates) Required: 8 Years: Leadership of a help desk/service desk 2 Years: Developing process/training documentation, researching and resolving escalated problems, including the most complex and/or critical customer issues
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Posted 2 hours ago

Integrated Service Center Technician, TS/SCI with CI Polygraph Security Clearance Required - R

Next Step Systems

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On-site in Chantilly, Virginia, USA

Full-time

Integrated Service Center Technician, TS/SCI with CI Polygraph Security Clearance Required, Chantilly, VA The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. The Integrated Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting ski
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Posted 11 days ago | Updated 9 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 6 days ago | Updated 6 days ago

Tier II Helpdesk/Technical Support Specialist

Business Operational Concepts

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On-site in Washington, District of Columbia, USA

Full-time

Description: Business Operational Concepts (BOC) is a recognized leader in providing Technical and Program Management Services, Information Technology, and Support. BOC has enabled their Government and Commercial clients to achieve their organizational initiatives through the application of high quality, innovative, and cost-effective professional services and solutions. We provide a positive working environment, with opportunities for advancement in our growing Federal sector workforce. We o
Posted 7 days ago | Updated 9 hours ago

ServiceNow Project Manager

Oscar Technology

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On-site in Washington, District of Columbia, USA

Full-time

Title: ServiceNow Project Manager up to $140k *MUST HAVE PMP CERTIFICATION* Brief Description of Duties: Primary duty will be that of a Project Manager applying project management best practices, techniques and tools to ensure successful completion of assigned PC lifecycle deployments, mass surplus, and other projects. Incumbent will be required to ensure adherence to approved policies, procedures, methodologies, schedules, and standards through all phases of the Project Management Life Cycle. R
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Posted 22 days ago | Updated 6 hours ago

Help Desk Tier I&II

QCI/Quandrant, Inc.

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On-site in Chantilly, Virginia, USA

Full-time

Help Desk Tier I&II Chantilly, VA MUST: Experienced Help Desk Tier I&II 3 - 5 years of Help Desk Tier I&II Support 3 - 5 years of Remote Troubleshooting is required 1+ years working for a Commercial company (Non Govt) or Managed Service Provider (MSP) 2 years experience installing, upgrading, repairing, moving and replacing servers, desktops, laptops and peripherals Remote Management / Monitoring (RMM) applications; Proficient with Autotask, Datto RMM, Datto Backup Systems, Microsoft 365, Son
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Posted 17 days ago

Team Lead Help Desk Technician - SECRET CLEARANCE

Mindbank Consulting Group

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On-site in Arlington, Virginia, USA

Full-time

No Staffing Agencies/Bench Sales - No Exceptions. Mindbank Consulting Group has an immediate need for an experienced, cleared Team Lead Help Desk Technician to support our Navy client in Arlington, Virginia. This position is 100% onsite. In this role, you will support a very "visible" client and contract - ability to support and work with VIPs is a must - as well as lead/mentor your team and provide support to your immediate managers. Candidates must have an active Secret (or higher) clearance a
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Posted 17 days ago | Updated 7 days ago

OneDrive/O365 ATE End User Support

Apex Systems

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On-site in Falls Church, Virginia, USA

Full-time

Job#: 2019823 Job Description: For Immediate Response, please e-mail : with your WORD resume, best time to speak, and title 0365. Position: Helpdesk/Desktop Techs (0365 Support) x12 Duration: 6+ Month Contract Please read thoroughly and ensure you're good with ALL requirements and pay rate. Not interested or know someone that might also be interested? Please send referrals! ABSOLUTE MUST HAVES: Authorized to work in the US | Reliable TransportationImmunizations (Titers Test, Hep B, TB Screen,
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Posted 30 days ago | Updated 9 hours ago

Help Desk-Incident Manager

RightStone, a division of Cornerstone Staffing

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On-site in Herndon, Virginia, USA

Contract

We are looking for a Help Desk-Incident Manager. This Help Desk-Incident Manager is to be in Herndon, VA for a 12-month contract. If you have experience in end-to-end Incident and Problem Resolution for IVS, APPLY NOW! Typical Duties The Incident Manager will take full ownership and accountability for the Incident Management process for the IVS Program within the IT organization, including all IVS-related major incidents that are reported and must be resolved. The Incident Manager interfaces an
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Posted 36 days ago | Updated moments ago

Senior Network Engineer

ALTA IT Services

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Hybrid in Merrifield, Virginia, USA

Full-time

ALTA IT Services is staffing a direct hire opportunity for a Senior Network Engineer to support a federal end client. Senior Network Engineer Direct Hire Merrifield, VA (Hybrid, 3x s Week On-Site) Pay: 100-130K Range Must be able to obtain a Security Clearance Duties and Responsibilities: Provide design and ongoing support of local area networks and wide area networks used in mail processing applications.Plan, design, build, configure, test, document, and implement both a physical and logical ne
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Posted 2 days ago

Help Desk- on site Washington D.C.

Motion Recruitment Partners, LLC

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On-site in Arlington, Virginia, USA

Full-time

Help Desk This company is a worldwide nonprofit organization dedicated to advancing enduring solutions for enhancing education, fostering health, and broadening economic opportunities. With a legacy dating back to 1958, the organization has consistently taken the lead in crafting, executing, and assessing impactful and inventive initiatives across over 80 countries globally. This position is located in Washington D.C. and the candidate will need to come into office Monday-Friday. What You Will B
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Posted 24 days ago | Updated 5 hours ago

Desktop Support/Help Desk - Onsite in McLean, VA

Primesoft, Inc

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On-site in McLean, Virginia, USA

Contract

Role: Desktop Support Exp: 3+ yrs Location: McLean, VA (5 days Onsite) MOI: 2 Video Rounds Description: This individual specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.The Technology Support Specialist I assists others in the technology department, as needed.Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.Assist with the deplo
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Posted 60+ days ago | Updated 1 day ago