Helpdesk Engineer Jobs in Austin, TX

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Help Desk Technician

Allied Consultants, Inc.

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On-site in Austin, Texas, USA

Contract, Third Party

OverviewTexas GovLink, Inc. helps state and local governments identify staff to work on their information technology projects. Many of our clients are going through enterprise level modernization of their software solutions and require experienced information technology professionals to become part of their team on these long-term projects. One of our large Texas government clients uses a broad array of technologies and 3rd party service providers to support their statewide business operations.
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Posted 6 days ago | Updated 1 day ago

Help Desk Technician

EVEREST CONSULTING GROUP, INC

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Hybrid in Austin, Texas, USA

Contract

Skills/Experience Experience working on a help desk or call center supporting software solutions Experience providing IT application support. Experience researching and resolving escalated problems. Experience with help desk software (e.g. ticketing systems like ServiceNow, knowledge bases). Experience with call handling.
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Posted 1 day ago

Helpdesk Analyst - Austin- Onsite

The HT Group

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On-site in Austin, Texas, USA

Full-time

Overview: This position is 100% onsite at the client office in South Austin. The HT Group is partnering with a top company in the Austin area that develops software for businesses to help manage their networks, systems, and IT infrastructure. We are in search of a dedicated Helpdesk Analyst, who will be responsible for supporting internal users, troubleshooting network problems and assisting with the operational duties of team management. Will work with customers to determine and resolve proble
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Posted 4 days ago | Updated 1 hour ago

Helpdesk Support Analyst

Genius Road, LLC

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Hybrid in Austin, Texas, USA

Contract

Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and have the ability to successfully use initiative and independent judgment in a face-paced environment. Required Experience Associate s Degree
Posted 4 days ago | Updated 19 hours ago

Product Support Analyst

ArnAmy, Inc.

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On-site in Austin, Texas, USA

Contract, Third Party

Job Purpose: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Suppo
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Posted 11 days ago

Global Store Support Helpdesk Coordinator

Apple, Inc.

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On-site in Austin, Texas, USA

Full-time

Summary The Global Store Support (GSS) Helpdesk Coordinator is responsible for removing obstacles to the smooth operation of Retail stores by rapidly responding to escalated tickets, ensuring that we meet our goal of providing Apple customers with an industry-leading, extraordinary experience. In particular, the Coordinator is responsible for providing our Retail teams with excellent customer service via telephone and email-based inquiries. Occasionally we participate in multiple simultaneous s
Posted 4 days ago | Updated 10 hours ago

Instructional Designer/Trainer

Innosoul inc

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Hybrid in Austin, Texas, USA

Contract, Third Party

Job ID: TX-537400957 Hybrid/Local Instructional Designer/Trainer with curricula, job-aids, videos, COTS, RAS experience Location: Austin, TX(HHSC) Duration: 3 Months position: 1 Skills: 5 Required Minimum 5 to 8 years of experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc. 8 Preferred Develop curriculum and lead training workshops on a variety of data analysis software programs and
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Posted 1 day ago

Helpdesk Technician

TEKsystems c/o Allegis Group

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On-site in Austin, Texas, USA

Full-time

This role is 100% onsite in Austin, TX Top Skills: 1. 2-3 plus years of Help Desk experience 2. Experience supporting SaaS applications (i.e. Smart sheets, Air Table, Asana, etc.) This includes assigning, managing, and troubleshooting. 3. Needs strong phone presence and personality 4. Experience supporting M365 5. Experience with an Identity tool like Okta, Duo, Azure SSO, or something similar 6. Basic Help Desk Skills: Azure AD, break fix, Windows and Mac support Job Description: Our client is
Posted 22 hours ago | Updated 10 hours ago

Project Manager

Apex Systems

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On-site in Austin, Texas, USA

Full-time

Job#: 2017963 Job Description: Job Type: W2 Contract to Hire Contract Length: 6 Months Location: Onsite - downtown Austin, TX If you meet below qualifications, send resume in Word format to Project Manager to assist with a technology effort of Oracle Cloud Fusion ERP (financials & HR) migration from legacy implementation In collaboration with agency procurement team and various stakeholders, manage new IT procurementsGathering requirements and developing specificationsChecking against agency
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Posted 50 days ago | Updated 1 hour ago

WW Retail Online Production Support Manager

Apple, Inc.

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On-site in Austin, Texas, USA

Full-time

Summary The people here at Apple don't just create products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!The Production Support Manager will lead a team of self-starters, and will establish key operational metrics and supervise
Posted 5 days ago | Updated 10 hours ago

Field Service Technician

SHI International Corporation

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On-site in Austin, Texas, USA

Full-time

Job Summary SHI has an exciting opportunity available in our Enterprise Solutions Group as a Field Service Technician. This is a full-time position that reports to customer's headquarters on a daily basis and requires travel to customer's satellite sites. The Field Service Technician can expect repair tickets to be assigned daily. The Field Service Technician will then schedule service with the end user and travel to the site to resolve the hardware and software issues. Work hours are Monday th
Posted 1 day ago | Updated 10 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 11 days ago | Updated 21 hours ago

Help desk Analyst

Morph Enterprise LLC

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Remote

Contract

Some experience with security and responsible for provisioning user access and will be trained. Major responsibilities include - Monitor and operate Government customer's ticketing system and Access Management SystemAble to create user accounts, delete user accounts in Microsoft Active DirectoryReview and validate access requests for multiple systemsPerform actions to setup user access for approved requests in multiple systemsServe as point of escalation for all issues, and as liaison to the pro
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Posted 7 days ago

Remote Fortinet Engineer

Randstad Digital

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Remote

Contract

job summary: Our client is seeking 2 Fortinet Engineers. 1 year Remote Contract. These resources would be responsible for rule requests or rule changes on our Fortinet and checkpoint environments. This person would also be responsible for tickets dealing with incidents in those environments. In addition, they would also be working in a tool called Tufin, which is where we create a lot of reports for our different business partners for regular rule reviews. If any rules have changed that tool wi
Posted 1 day ago | Updated 1 hour ago

Remote Fortinet Engineer

Randstad Digital

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Remote

Contract

job summary: Our client is seeking 2 Fortinet Engineers. 1 year Remote Contract. These resources would be responsible for rule requests or rule changes on our Fortinet and checkpoint environments. This person would also be responsible for tickets dealing with incidents in those environments. In addition, they would also be working in a tool called Tufin, which is where we create a lot of reports for our different business partners for regular rule reviews. If any rules have changed that tool wi
Posted 1 day ago | Updated 1 hour ago

Help Desk

Apexon

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Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign
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Posted 41 days ago | Updated 1 day ago

Help Desk Analyst

Robert Half

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Remote

Full-time

Description We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in May. Ideal role for individuals who prefer to work remote but live in Wisconsin. Responsibilities and key duties: - Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues. - Coordinate closely with our internal team ensuring smooth resolution of technical concerns. - Work effectively to escalate tick
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Posted 5 days ago | Updated 10 hours ago

Helpdesk Analyst

Apexon

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Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e
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Posted 41 days ago | Updated 7 days ago

Messaging DNS engineer

Cygnus Professionals

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Remote

Contract, Third Party

Title: Messaging DNS engineer Job Type: Contract Location: Remote EST zone Job Description: 5+ years experience managing an enterprise Exchange environment. 5+ years experience managing external DNS and Microsoft DNS in an enterprise. Requirements: Ability and willingness to work in a 24*7*365 environmentExcellent communication skillsAbility to lead when required and provide guidance on project engagementsEnterprise Exchange system engineering experience (Exchange 2019 / Exchange Online)Excelle
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Posted 5 days ago

Tier 1 - Help DeskTechnician -Remote

TransAmerica Technology Services

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Remote

Full-time

TransAmerica Technology Services Inc, a premier IT consulting and technical staffing company, is seeking a talented and motivated individual to join our team as an IT Help Desk Tier 1 Technician. This is a 100% remote work position. If you are passionate about technology, possess strong customer service skills, and have experience in providing technical support, we want to hear from you! As an IT Help Desk Tier 1 Technician, you will play a crucial role in providing technical support to end-use
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Posted 8 days ago