Helpdesk Manager Jobs

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Help Desk Manager

Robert Half

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On-site in Saint Paul, Minnesota, USA

Contract

Description I am seeking a solid, confident Manager with a proven track record incorporating ITIL methodologies into their role to improve business performance. As the IT Service Management Manager/Consultant, you'll play a pivotal role in leading the transformation of the organization's IT operations. By leveraging your strategic vision, managerial expertise, and technical acumen, you'll drive tangible improvements that enhance service quality, efficiency, and overall business performance. The
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Posted 3 days ago | Updated 8 hours ago

Senior Help Desk Manager

Kforce Technology Staffing

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On-site in Orlando, Florida, USA

Full-time

RESPONSIBILITIES: Kforce has a client that is seeking a Senior Help Desk Manager in Orlando, FL. Summary: The Senior Help Desk Manager will monitor user experience and KPIs within the system. The candidate should be able to hit the ground running and guide the team to be able to give sound suggestions. As a Senior Help Desk Manager, you will have a have a team of 6-8 reporting into them. Occasional travel to NC, SC, GA, and FL. REQUIREMENTS: * Must have demonstrated experience in building out
Posted 3 days ago | Updated 5 hours ago

Help Desk Operations Manager

GovCIO

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On-site in Fort Knox, Kentucky, USA

Full-time

Overview GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities The ideal candidate should be experienced in all phases of software systems and application development: Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalating serious technical issues to developers. Documents error reports, monitoring performance metrics, a
Posted 5 days ago | Updated 8 hours ago

Help Desk Manager

Robert Half

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On-site in St. Charles, Illinois, USA

Full-time

Description The Help Desk Manager oversees the day-to-day operations of the help desk team, ensuring efficient handling of client support requests. They collaborate closely with other departments to address complex technical issues and escalate as necessary for timely resolution. By monitoring performance metrics, they identify areas for improvement and implement strategies to enhance service delivery. The manager serves as a primary point of contact for high-priority or escalated client issues,
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Posted 11 days ago | Updated 8 hours ago

helpdesk admin/manager

Quality IT Source, LLC

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On-site in Trenton, New Jersey, USA

Contract

HELPDESK Admin/management role to help IT to migrate end of life hardware to new hardware. 3-6 months+ Job duties and responsibilities include: Hardware inventory managementEquipment imagingSoftware installationRollout equipmentUser migrationHardware/software troubleshooting and maintenanceOther duties as assigned by supervisorKnowledge of PC/Laptop hardware, MFD (Xerox preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies,
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Posted 11 days ago

Help Desk Manager

Sunrise Systems, Inc.

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On-site in Trenton, New Jersey, USA

Contract

Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, w
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Posted 11 days ago

Help Desk Manager 3

22nd Century Technologies, Inc.

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On-site in Trenton, New Jersey, USA

Contract

Duration: 03 Months Job duties and responsibilities include: Hardware inventory managementEquipment imagingSoftware installationRollout equipmentUser migrationHardware/software troubleshooting and maintenanceOther duties as assigned by supervisorKnowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.Required Experience: Dell/Client PC hardware configuration an
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Posted 12 days ago

Help Desk Manager

Robert Half

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On-site in Urbandale, Iowa, USA

Full-time

Description Position: IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST Location: DES MOINES, IA - ONSITE Salary: up to $75K + exceptional benefits For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Robert Half is looking for a IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN DES MOINES, IA for a permanent direct hire full time position for our clie
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Posted 40 days ago | Updated 8 hours ago

Help Desk Manager

CSZNet, Inc

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On-site in Washington, District of Columbia, USA

Contract, Third Party

Onsite - Only Locals Help Desk Manager Washington, DC (Onsite) 12 Months + Contract Description: Client is looking for 2 Help Desk Manager to support the HQ staff. IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides support to all staff by utilizing professional methods that
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Posted 11 days ago

Help Desk Manager

Leidos

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On-site in Camp Springs, Maryland, USA

Full-time

Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force users in the National Capital Region. If this sounds like the kind of environment where you can thrive, keep reading! Leidos Digital Modernization sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, c
Posted 31 days ago | Updated 2 hours ago

Helpdesk Manager

Data Processing Resources

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On-site in Yonkers, New York, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu
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Posted 54 days ago | Updated 15 hours ago

Lead / Manager - Service Desk / Help Desk

New Millennium Consulting

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On-site in Morristown, New Jersey, USA

Contract

One of our clients in Morristown, NJ is looking for aLead / Managerfor theirHelp Desk / Service Desk Supportdivision. Title:Help Desk / Service Desk - Lead / Manager Location:Morristown, NJ Hourly:$35 - $40 per hour Duration:Long-term (Contract-to-Hire possibility) Scope: This exciting role comprises of managing a team of Level 1 & II techs and understand business requirements for a smooth business operation.Should have strong ITSM/ITIL knowledge / experienceHands-on with documentation and repor
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Posted 60+ days ago | Updated 17 hours ago

Managed Service Help Desk Technician - M

Next Step Systems

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On-site in Oak Brook, Illinois, USA

Full-time

Managed Service Help Desk Technician, Oak Brook, IL This is a full time permanent Managed Service Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time
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Posted 28 days ago | Updated 21 hours ago

Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 3 days ago | Updated 3 days ago

IT Operations Technical Call Center Support

Connexions Data Inc

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On-site in Memphis, Tennessee, USA

Contract

IT Operations Technical Call Center Support Start: Immediate Type: W2 Contract Duration: Multi Year Location: Memphis, Tennessee (On site) Active Secret Clearance required Description: Required Skills: Must have a Security+ qualification, no exceptions Preferred Skills: Navy or HR IT system experience preferred, contact center/customer center experience preferred Day-to-day Responsibilities: The service desk tickets average 5,000 to 6,000 monthly. Tickets are created from phone calls, emails
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Posted 4 days ago | Updated 19 hours ago

Help Desk Analyst

Paragon IT Professionals

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On-site in West Des Moines, Iowa, USA

Contract

IT Service Desk Analyst Provide Hardware/Software supportMobile (Apple/Android) supportCustomer Service skillsWork within different levels of an organizationPhone and In Person support with internal customersGreat Attitude and Mindset - willing to learn
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Posted 13 hours ago

Helpdesk Level 1

Microtek Staffing Services

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On-site in Chicago, Illinois, USA

Full-time

Job Title: Help Desk Support Engineer Job Duration : Full Time Job Location : Chicago, IL Job Description : Responding to inquiries from members and users to help them resolve technical issues via email or in person. Diagnose, troubleshoot, and resolve software, hardware, and network problems for Portal employees and members. Log all help desk interactions and maintain accurate records of issues and resolutions. Conducting preventative maintenance checks and updates the technology infrastructu
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Posted 6 days ago

Technical Support Engineer

Berry Appleman & Leiden

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On-site in Atlanta, Georgia, USA

Full-time

Must report to the Atlanta office full-time. Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There s no denying our work is demanding, both in volume and pace, but we re up for the challenge. We love the balance of hard work and fun so, you ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel
Posted 5 days ago

System Administrator - Richmond, VA (Hybrid)

Vector Consulting, Inc

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Hybrid in Richmond, Virginia, USA

Contract

Our government client is looking for an experienced System Administrator on a hybrid 3+ months renewable contract role in Richmond, VA. Position: System Administrator Note: Duration: Short -Term assignment and NOT expected to go past 6/30. ON SITE REQUIRED: 4 days a week. About the role: This position provides consultative and technical support services to agency staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first point of contact for prov
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Posted 3 days ago

User Support Help Desk-Local Candidates Only

Nexgen Technologies

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On-site in Denver, Colorado, USA

Full-time

(Local Candidates Only) NexGen is currently seeking a User Support Help Desk individual to join our team working on a federal government project. The centralized service desk provides a single point of contact for initial problem reporting of IT related issues. The Support Team averages about 20,000 contacts per year (either by phone or help desk ticket) with approximately 2,000 users supported. The volume can generally be expected to increase whenever new technologies are deployed, when new equ
Posted 27 days ago | Updated 18 days ago