•Remote or Austin, Texas, USA
A Contact Center Tester, particularly in an environment utilizing AWS, IVR, and Playwright, focuses on verifying the functionality and performance of contact center systems, including IVR applications. This involves designing and executing test cases, automating IVR flows, and collaborating with development teams to ensure quality and resolve issues. Responsibilities: IVR Testing: Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice rec 