Information Systems Service Desk Analyst Jobs in 60026

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Service Desk Analyst

Phoenix Technology Partners, LLC

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Remote

Contract

Seeking customer service oriented Service Desk Specialist to provide technical support to users in an efficient and accurate manner. Solve basic technical problems and provide support for all assigned areas. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem so
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Posted 3 days ago | Updated 3 days ago

IT Service Desk Analyst

Summit 7 Systems

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Remote

Full-time

Salary*: $40,000 $55,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you re a person with life beyond work, that s why we invest in these meaningful health and we
Posted 4 days ago

Product Support Analyst IT Service Desk

Navtech, LLC

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Remote

Contract, Third Party

Role Product Support Analyst IT Service Desk Location Austin TX REMOTE Candidates must within the state of TX (Any location within the State of Texas). Out of State candidates will not be considered. Skills; Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment Produ
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Posted 6 days ago | Updated 4 days ago

Lead Field Technician

TEKsystems c/o Allegis Group

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On-site in Chicago, Illinois, USA

Full-time

Description: Job Description We are seeking a highly skilled and experienced Lead Field Service Technician to lead our dynamic team in the Information Technology and Services industry. As a Lead Field Service Technician, you will be responsible for overseeing and providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This ro
Posted 3 days ago | Updated 4 hours ago

Lead Field Technician

TEKsystems c/o Allegis Group

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On-site in Chicago, Illinois, USA

Full-time

ONSITE IN CHICAGO - NO EXCEPTIONS Job Description We are seeking a highly skilled and experienced Lead Field Service Technician to lead our dynamic team in the Information Technology and Services industry. As a Lead Field Service Technician, you will be responsible for overseeing and providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and
Posted 4 days ago | Updated 4 hours ago

PC Tech

TEKsystems c/o Allegis Group

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On-site in North Chicago, Illinois, USA

Full-time

Description: Desktop Support Candidate to provide support for IT Warehouse and Deployment activities. Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) preferred. Candidate must follow all AbbVie policies and procedures. Candidate will be responsible for tickets assigned to them through ServiceNow ticket system. Candidate will primarily be working on filling warehouse requests, checking in warehouse inventory, shipping hardware from reque
Posted 4 days ago | Updated 4 hours ago

PC Tech

TEKsystems c/o Allegis Group

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On-site in North Chicago, Illinois, USA

Full-time

Description: Desktop Support Candidate to provide support for IT Warehouse and Deployment activities. Experience in an IT/Technology related role (Service Desk, Desktop Support, Mobility, Hardware Fulfillment) preferred. Candidate must follow all AbbVie policies and procedures. Candidate will be responsible for tickets assigned to them through ServiceNow ticket system. Candidate will primarily be working on filling warehouse requests, checking in warehouse inventory, shipping hardware from reque
Posted 5 days ago | Updated 4 hours ago

Technician 2 - Information Technology Site Services

Maximus, Inc.

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On-site in Chicago, Illinois, USA

Full-time

Description & Requirements The Information Technology (IT) Site Services Technician 2 is responsible for resolving technical issues for all end points with their dedicated location. Technician 2's are the Subject Matter Experts (SME) and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, and resolving incidents related to end user systems/acc
Posted 39 days ago | Updated 4 hours ago

Senior Active Directory Engineer

TEKsystems c/o Allegis Group

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On-site in Chicago, Illinois, USA

Full-time

Sr Active Directory (IAM) Engineer Not available for C2C, must be able to work without sponsorship. Top Skills' Details It is more important this person have AD experience (see requirements) than IAM experience, we can train on IAM, not AD.Very little training will be provided, as this candidate should come in with Sr level AD Engineering knowledge.Experience with Linux/Unix, Windows, SQL, LDAP, and web service.Mid level to Expert level with scripting (PowerShell is a must), -It is not expected
Posted 2 days ago | Updated 4 hours ago

Service Desk Support Lead

Bansar Technologies Inc.

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Remote

Contract, Third Party

DirectClient: Texas Health and Human Services Commission(HHSC) Solicitation#529400971 Title: Help Desk Support Location: 4601 W. Guadalupe, Austin, TX 78751 Duration: Until 08/31/2024 with possible extension Last date for submission: April 16, 2024 (2.00 PM-CST) Important Note: Position will be remote. Texas local candidates only DESCRIPTION OF SERVICES Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, oper
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Posted 6 days ago

Product Support Analyst

Rapisource LLC

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Remote

Contract, Third Party

DIRECT CLIENT :Texas Health and Human Services Commission JOB TITLE :Product Support Analyst SR:529400971 LOCATION :Austin, TX 78751 OTHER SPECIAL REQUIREMENTS Candidates must be within the State of Texas. Out of State candidates will not be considered.Job DescriptionEvaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applicatio
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Posted 6 days ago | Updated 6 days ago

Help Desk Analyst II

Robert Half

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On-site in St. Charles, Illinois, USA

Full-time

Description If you are looking for work as a Help Desk Analyst, you could find the right opportunity with Robert Half! You'll be right for this position if you have a can-do attitude and are looking to be part of a highly motivated team. This Service Desk Analyst job's main duty is to represent the Service Desk by consulting with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts
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Posted 4 days ago | Updated 5 hours ago

Service Desk Team Lead - $77 CTC - 100% REMOTE (LOCAL TO TEXAS ONLY)

Chandra Technologies, Inc.

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Remote

Contract

Job Description: Corp to Corp Resumes are accepted. Location Requirement:The primary work location will be at 4601 W. Guadalupe, Austin, TX 78751. The worker will work remotely. Candidates must be within the State of Texas. Out of State candidates will not be considered. Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applica
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Posted 6 days ago

Help Desk Lead

Allied Consultants, Inc.

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Remote

Third Party, Contract

OverviewAllied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Help Desk Lead to be a key resource on a technical services team. Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching
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Posted 6 days ago | Updated 15 hours ago

Customer Technical Specialist I (Chicago)

Apex Systems

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On-site in Chicago, Illinois, USA

Full-time

Job#: 2001110 Job Description: HYBRID CUSTOMER TECHNICAL SPECIALIST OPENING Role: Technical Support Specialist Location: Chicago, IL 100% Remote with onsite as needed at customer request Pay Rate: Competitive based on experience All interested and qualified candidates can please contact Schuyler Moose at Apex Systems Inc. has a need for a CUSTOMER TECHNICAL SPECIALIST to become part of our client's Health Solutions Management division, which focuses on Healthcare IT solutions for our Federal, S
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Posted 60+ days ago | Updated 8 hours ago

Tier 1 Customer Support (Remote)

TEKsystems c/o Allegis Group

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Remote

Full-time

Tier 1 Customer Support **Remote** Description: Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.Will handle roughly 30-50 inbound calls a day.Will be supporting the Family Tech support Contact Center.Responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.Takes inbound calls
Posted 3 days ago | Updated 4 hours ago

Help desk/ IT support/ Desktop Support/ Service Desk Lead

Comtech LLC

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Remote

Contract

Comtech has an urgent need of for Service Desk role for the long-term DOD SAP program we are supporting. Job Title: Help desk/ IT support/ Desktop Support/ Service Desk Location: 100% remote work Duration: 12+ Months with possible extensions Location:College Park, MD Bachelors Degree is a Must Position Description: Bachelors degree in computer science or related fieldAt least four (4) years of experience in IT Service Desk support, and two years in software development as a tester, business ana
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Posted 60+ days ago | Updated 15 hours ago

Technical Writer (DoD Secret Clearance)

Patton Labs Inc.

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Remote

Part-time

TECH WRITER General Duties: Produce technical documentation and materials for information systems to include software installation guides, user guides, administrative manuals and draft knowledge base articles.Prepare standard operating procedures for Service Desk processes.Develop documentation for ServiceNow tickets processes.Maintain administrative documentation including manuals, end user documents, departmental administrative documentation, software renewal documents, artifacts, position des
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Posted 12 hours ago

Remote Tier 1 Customer Support Representative

TEKsystems c/o Allegis Group

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Remote

Full-time

Remote Tier 1 Customer Support Representative **Fully Remote - Must be in State of Florida** Description: Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls a day. The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remot
Posted 16 hours ago | Updated 4 hours ago

NOC Technician

Robert Half

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Remote

Contract

Description The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the
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Posted 27 days ago | Updated 4 hours ago