•On-site in Andover, Massachusetts, USA
Description The Level 1 Help Desk Technician is responsible for handling first level support of service requests in a first-class professional manor. This relates to all technology, to include workstations, servers, printers, networks, phone systems, telephony, and vendor specific hardware and software. Responsibilities: Troubleshoot and resolve technical difficulties with hardware, software, and telephony. Follow standard help desk procedures. Document and communicate all issues from within the