•Remote or Jersey City, New Jersey, USA
As a Level 2 Support Engineer, you will play a crucial role in our technical support team, focusing on more complex issues that have escalated from Level 1 support. Your goal will be to ensure the operational health of our trading systems, which include handling real-time incident management, troubleshooting, and resolution. Job Responsibilities Provide Level 2 technical support for complex issues related to our trading systems. Analyze and resolve software and hardware issues, ensuring minima