•On-site in Coppell, Texas, USA
Title - Lead Application Support Engineer (Hands on expert in Mainframe) Scheduled Shift: Second Shift (02 PM - 10 PM CDT Locations - Coppell, TX Job Schedule -Full time Responsibilities: Experience with using ITIL Change, Incident and Problem management processes. Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis. Tackle and debug system component(s) to resolve technical issues in complex and highly regulated environment