Must to Have- Juniper QFX and PTX Juniper switches Experience Must. Escalate critical issues to CloudOps Engineering, Network Infrastructure, or Security teams following predefined runbooks and escalation paths. Maintain clear documentation of incidents, resolutions, and system changes in the ticketing system (e.g., Jira, PagerDuty, or internal tooling). Write and update operational playbooks to standardize response procedures for cloud infrastructure issues. Collaborate in post-incident reviews
