•On-site in Charleston, West Virginia, USA
Helpdesk Analyst Required Skills: 1+ years of professional experience working in a call center or customer service focused role PC hardware troubleshooting skills Excellent customer service skills Ability to follow procedures, ask good questions and document answers/retain information Desire to become more technical and assist users with more technical issues Desired Skills: Experience assisting customers or end users in-person Experience logging calls within a ticketing system (Service