•Remote or Cary, North Carolina, USA
Job Description: Responsibilities: Use "Golden Images" for VM provisioning, ensuring OS patches and updates are tested in dev/test before production rollout. Oversee Active Directory and DNS updates for large-scale or critical deployments. Coordinate system refreshes, disaster recovery (DR) tests, and failovers for mission-critical applications such as Epic. Lead resolution of P1/P2 incidents, managing escalations when Level 2 cannot resolve, and facilitate major incident war rooms. Enforce Azur