Senior Technical Business Analyst Jobs in Salt Lake City, UT

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Senior Technical Business Analyst || Remote

Apetan Consulting

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New Jersey, USA

Part-time, Third Party, Contract

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 13 days ago | Updated 6 days ago

Senior IT Technical Business Analyst - Remote / Telecommute

Cynet Systems

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Remote or Edmonton, Alberta, Canada

Contract

Job Description: Responsibilities: Facilitate requirements gathering sessions and conduct process walkthroughs. Identify goals and pain points through gap analysis on current state and future state business processes. Create, review and update user stories, personas and journey maps, as applicable. Create system use cases, flow diagrams and interactive mock-ups outlining functional requirements, as required. Document and validate results with subject matter experts and drive the creation of det