Senior Helpdesk Manager Jobs

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Senior Help Desk Manager

Kforce Technology Staffing

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Orlando, Florida, USA

Full-time

RESPONSIBILITIES: Kforce has a client that is seeking a Senior Help Desk Manager in Orlando, FL. Summary: The Senior Help Desk Manager will monitor user experience and KPIs within the system. The candidate should be able to hit the ground running and guide the team to be able to give sound suggestions. As a Senior Help Desk Manager, you will have a have a team of 6-8 reporting into them. Occasional travel to NC, SC, GA, and FL. REQUIREMENTS: * Must have demonstrated experience in building out
Posted 12 days ago | Updated 1 hour ago

Senior Technical Help Desk - Trading Floor Tech

Randstad Digital

•

Greenwich, Connecticut, USA

Contract

job summary: Are you passionate about technology and thrive in fast-paced environments? We're seeking a talented individual to join our trading floor team as a Support Specialist. This role offers an exciting opportunity to assist our trading desk with application and hardware support, ensuring optimal performance in our high-stakes trading and sales environment. As a Support Specialist, you'll play a crucial role in our team, gaining superior knowledge of our Business Line applications and pro
Posted 2 days ago | Updated 2 hours ago

Senior IT Helpdesk Technician

Korn Ferry

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Plano, Texas, USA

Contract

IT HELPDESK TECHNICIAN Plano, TX We are hiring a IT Helpdesk Technician for our Healthcare client in Plano. The ideal candidate will carry multiple certification and have experience performing Level I - Level Helpdesk support for internal and remote users. This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups. What You'll Do: Provide 80%-100% phone support to local and remote users Learn and support proprietary heal
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Posted 21 days ago | Updated 3 hours ago

HelpDesk Delivery Manager

Nagarro Inc

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New York, New York, USA

Full-time

We're Nagarro. Nagarro is one of the fastest growing technology companies in the industry; we are a publicly traded global digital engineering leader of 18,000+ with a full-service offering founded 24 years ago in Silicon Valley. We have a broad and long-standing public sector and global commercial client base. This includes many global blue-chip companies, leading independent software vendors (ISVs), across many industries and public sector clients - Federal, State, Local and Education. Role:
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Posted 5 days ago

Help Desk Manager

Robert Half

•

St. Charles, Illinois, USA

Full-time

Description The Help Desk Manager oversees the day-to-day operations of the help desk team, ensuring efficient handling of client support requests. They collaborate closely with other departments to address complex technical issues and escalate as necessary for timely resolution. By monitoring performance metrics, they identify areas for improvement and implement strategies to enhance service delivery. The manager serves as a primary point of contact for high-priority or escalated client issues,
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Posted 19 days ago | Updated 11 hours ago

Senior Help Desk

Talent Group

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Madison, Wisconsin, USA

Contract

Job Role: Senior Help Desk Location: Madison, Wisconsin (Onsite or Hybrid or Remote): Hybrid (2 day onsite & 3 days remote) (Relocation Allowed or Relocation not Allowed): Relocation not Allowed Contract Duration: 6+ months with possible extension. Top Skills & Years of Experience: (minimum 2-3 years) Windows 11Microsoft O365InTuneApple and Android mobile phone support Nice to Have: CherwellScripting and automationMicrosoft Teams/inTune Lead a team of contract support personnel specializing i
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Posted 10 hours ago | Updated 1 hour ago

IT HelpDesk Manager

Mosaic

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Omaha, Nebraska, USA

Full-time

Join our team at Mosaic as the IT Help Desk Manager, in this role you will supervise the help desk support team. If you are a seasoned IT help desk professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this key position! Essential Job Functions: Responsible for hiring, training, supervising, coaching and developing staff to achieve desired results and maximize employee engagement Manage all activities related to the staffing and operation of the
Posted 6 days ago | Updated 11 hours ago

Onsite Senior Help Desk Specialist

Kavyos Consulting Inc

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Washington, District of Columbia, USA

Contract

Duties and Responsibilities In charge of the help desk tier 1 schedule that ensures onsite help desk operations and correct assignment of work to help desk technicians (help desk and audio/visuals tech)Aspire to provide exceptional customer support in every single interactionAssist users in a service desk setting by troubleshooting and resolving issuesRespond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware / Audio visu
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Posted 2 days ago

Help Desk Operations Manager

GovCIO

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Fort Knox, Kentucky, USA

Full-time

Overview GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position. Responsibilities The ideal candidate should be experienced in all phases of software systems and application development: Ensures optimal application functionality by configuring systems and applications. Prioritizes customer queries and escalating serious technical issues to developers. Documents error reports, monitoring performance metrics, a
Posted 14 days ago | Updated 11 hours ago

Help Desk Manager

Sunrise Systems, Inc.

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Trenton, New Jersey, USA

Contract

Job Title: Help Desk Manager Location: Trenton, NJ Duration: 03 months on W2 with possibility of extension. Job Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Note: This role requires the resource to be onsite 5 days / week. Hours are Monday through Friday from 8 am to 4:30 pm, w
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Posted 20 days ago

Help Desk Manager 3

22nd Century Technologies, Inc.

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Trenton, New Jersey, USA

Contract

Duration: 03 Months Job duties and responsibilities include: Hardware inventory managementEquipment imagingSoftware installationRollout equipmentUser migrationHardware/software troubleshooting and maintenanceOther duties as assigned by supervisorKnowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.Required Experience: Dell/Client PC hardware configuration an
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Posted 21 days ago

Help Desk Manager

Robert Half

•

Saint Paul, Minnesota, USA

Contract

Description I am seeking a solid, confident Manager with a proven track record incorporating ITIL methodologies into their role to improve business performance. As the IT Service Management Manager/Consultant, you'll play a pivotal role in leading the transformation of the organization's IT operations. By leveraging your strategic vision, managerial expertise, and technical acumen, you'll drive tangible improvements that enhance service quality, efficiency, and overall business performance. The
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Posted 11 days ago | Updated 11 hours ago

Help Desk Manager

Robert Half

•

Tampa, Florida, USA

Full-time

Description Oversee a team of IT Help Desk Technicians that provide Tier 1 technical support via phone, email, and in-person. Ask appropriate questions and use knowledge and resources to diagnose and resolve issues. Escalate issues that extend beyond span of control in a timely manner. Work in IT Service Management ticketing system to timely respond and appropriately document issue resolution. Responsibilities and Duties Manage all procedures related to the identification, prioritization, and
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Posted 5 days ago | Updated 11 hours ago

Senior Help Desk Consultant - Local to NJ

Hudson Data LLC

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Trenton, New Jersey, USA

Contract, Third Party

Job Title: Senior Help Desk Consultant Location: Trenton, NJ Duration:6 Months Contract Need someone local to Trenton, NJ. F2F interview preferred. Short Description: Client IT needs to distribute End of Life (EOL) equipment that was delayed due to the Covid pandemic. Laptops & peripherals must be deployed to align with EOL policies. We require two additional staff members for inventory management and distribution. Complete Description: Note: This role requires the resource to be onsite 5 days /
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Posted 21 days ago

Senior Help Desk Support Specialist

NuAxis LLC

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Reston, Virginia, USA

Full-time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team
Posted 9 days ago | Updated 1 hour ago

Senior Helpdesk Specialist

Chenega MIOS

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Springfield, Virginia, USA

Full-time

Req ID: 30702 Summary Senior Helpdesk Specialist Springfield, VA Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment. Are you ready to enhance your skill
Posted 15 days ago | Updated 14 days ago

Help Desk Support Service Specialist - Senior

NuAxis LLC

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Reston, Virginia, USA

Full-time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers, and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated H
Posted 21 days ago | Updated 1 hour ago

Help Desk Manager

CSZNet, Inc

•

Washington, District of Columbia, USA

Contract, Third Party

Onsite - Only Locals Help Desk Manager Washington, DC (Onsite) 12 Months + Contract Description: Client is looking for 2 Help Desk Manager to support the HQ staff. IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise with fixed and portable Audio/Video solutions. Provides support to all staff by utilizing professional methods that
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Posted 20 days ago

helpdesk admin/manager

Quality IT Source, LLC

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Trenton, New Jersey, USA

Contract

HELPDESK Admin/management role to help IT to migrate end of life hardware to new hardware. 3-6 months+ Job duties and responsibilities include: Hardware inventory managementEquipment imagingSoftware installationRollout equipmentUser migrationHardware/software troubleshooting and maintenanceOther duties as assigned by supervisorKnowledge of PC/Laptop hardware, MFD (Xerox preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies,
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Posted 20 days ago

Helpdesk Manager

Data Processing Resources

•

Yonkers, New York, USA

Full-time

HELPDESK MANAGER SUMMARY: Performs work installing, troubleshooting, servicing, and upgrading network and computer software and hardware, and provides support to staff. RESPONSIBILITIES: Manage and evaluate the data from the ticketing systemManage level 1/2 ticket requests in the IT ticket system (Fresh Service)Manage unassigned tickets and workflowMonitor IT requests and use trends to improve serviceSupport all hardware, including installation, troubleshooting, upgrading, and servicing of compu
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Posted 60+ days ago | Updated 1 day ago