Senior Service Desk Technician Jobs in 20001

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Service Desk Technician Tier 1 (Secret Clearance Required)

Red River Technology LLC

On-site in Chantilly, Virginia, USA

Full-time

We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification a

Service Desk Technician

Presidio

On-site in Fulton, Maryland, USA

Full-time

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen. WHY YOU SHOUL

Senior Service Desk Support

Y & L Consulting Inc.

On-site in Washington, District of Columbia, USA

Contract

Senior Service Desk Support Position Overview: We are seeking a highly skilled and experienced Senior Service Desk Support professional to join our team. The Senior Service Desk Support will be responsible for providing technical support and assistance to our internal users, resolving complex issues, and ensuring smooth operation of our IT systems. This role requires strong problem-solving abilities, excellent communication skills, and a customer-centric approach. Key Responsibilities: Provide s

Service Desk Specialist

Tandym Tech

On-site in Washington, District of Columbia, USA

Contract

A top international development firm is currently seeking a Service Desk Specialist to support our client located in Washington, DC. Responsibilities: Manage, track, escalate, and resolve incidents and service requests via ServiceNow to ensure prompt service and SLAs are met. Analyze, troubleshoot, and provide tier 1 support and solutions to software and application issues including O365 applications and other corporate approved applications. Detect and resolve network connectivity problems, es

IT Service Desk Technician

Ledgent Technology

Remote

Contract

Position Summary The IT Service Desk Technician plays an important role in the organization by performing numerous tasks related to the company's information technology functions. The role is responsible, under general direction and supervision, for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups,

Service Desk Program Manager - Active Top Secret required

General Dynamics Information Technology

On-site in Washington, District of Columbia, USA

Full-time

Seize your opportunity to make a personal impact as a Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Program Manager joining our team to HOW A PROGRAM MANAGER WILL MAKE AN IMPACT Provide program support as a Service Desk SupervisorSupervise 45 Service Desk Technicians Tier 1 and 1.

Service Desk Analyst

Robert Half

On-site in Alexandria, Virginia, USA

Contract

Description Robert Half has an immediate need for a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Alexandria, Virginia area and is a long-term contract / temporary opportunity. Major responsibilities

Service Desk Contractor

Kforce Technology Staffing

On-site in Washington, District of Columbia, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Contractor in Washington, DC. Responsibilities: * Service Desk Contractor will manage, track, escalate, and resolve incidents and service requests via ServiceNow to ensure prompt service and SLAs are met * Analyze, troubleshoot, and provide tier 1 support and solutions to software and application issues including O365 applications and other corporate approved applications * Detect and resolve network connectivity problems, esc

Enterprise Service Desk Manager

General Dynamics Information Technology

On-site in Falls Church, Virginia, USA

Full-time

We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, Deskside Support, Inventory Management, and Endpoint Management programs and/or projects in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful can

Service Desk System Administrator

On-site in Washington, District of Columbia, USA

Full-time

American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Service Desk System Administrator with our IT team. This position will be hybrid; the person will work both remotely and in-person in our DC office. The Service Desk System Administrator reports directly to the Director of Information Technology and Security. American Humane is committed to fostering diversity, equity, and

Cloud Platform Service Desk Engineer Lead

SAIC

On-site in Reston, Virginia, USA

Full-time

Job ID: 2404240 Location: RESTON, VA, US Date Posted: 2024-03-20 Category: Information Technology Subcategory: Cloud Comp Engr Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is seeking a Platform Service Desk Lead to join our Avalon Platform Engineering and Sustainment team. This is a full-time remote job that can be worked anywhere within th

Service Desk Analyst

Arnold & Porter Kaye Scholer LLP

On-site in Washington, District of Columbia, USA

Full-time

The Information Technology Department of Arnold & Porter has a Service Desk Analyst opening in the Washington, DC office working the following shift: 12:00 p.m. to 8:30 p.m. Monday through FridayThe Service Desk Analyst is responsible for providing exceptional customer service and support to the firm and clients of the firm. Responsibilities include but are not limited to: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop conne

Service Desk Analyst L1

HMG America

On-site in Reston, Virginia, USA

Third Party, Contract

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Service Desk Analyst L1 in Reston, VA and NYC. Below is the detailed job description. Title: Service Desk Analyst L1 Location: Reston, VA and NYC Job Description: Primary Skills Graduate with Minimum 3+ years of experience in service Desk Excellent com

Service Desk Team Lead??

Red River Technology LLC

On-site in Chantilly, Virginia, USA

Full-time

Position Summary: The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the management of the 24x7 Service Operations Center, located in Chantilly, VA. In addition, the TL should be open, approachable and be able to engage with the engineers individually to understand how to effectively motivate. The TL will build a positive work environment, so their team is ready to provide the best technical support to Red River customers. The TL will be re

Systems Administrator/Service Desk - Active Secret clearance - Onsite

General Dynamics Information Technology

On-site in Fairfax, Virginia, USA

Full-time

Seeking a Service Desk Systems Administrator to join our team. The OCDETF Fusion Center program supports a multi-agency federal law enforcement and intelligence program crucial to the safety and security of our nation. Our GDIT team supports OCDETF by providing IT Services for maintaining 200+ servers, 200 workstations, Linux and Windows operating systems, VOIP phone system and several software applications and the 100 or so users located on-site. Must be local to the office and able to work o

Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Halethorpe, Maryland, USA

Full-time

Description: Job Description Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions in a fast paced environment daily. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call las

Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Halethorpe, Maryland, USA

Full-time

Description: Job Description Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions in a fast paced environment daily. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call las

Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Halethorpe, Maryland, USA

Full-time

Description: Job Description Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions in a fast paced environment daily. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call las

Technician-Network & Desk

Marriott International

On-site in Fort Washington, Maryland, USA

Full-time

Additional Information Network & Desk, Pay: $26.50/hour Job Number 24024983 Job Category Information Technology Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. D

Systems Support Engineer II- Service Desk Team

Red River Technology LLC

On-site in Fairfax, Virginia, USA

Full-time

The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user upt