Service Desk Management Jobs

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Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Green Bay, Wisconsin, USA

Full-time

We have an exciting opportunity for someone to join our growing team. This is a chance to enhance your skills and gain valuable experience. The role requires the candidate to be on-site for two days a week at a corporate office of their choice, and they must have a consistent schedule. The Service Desk team consists of four members and is responsible for all service desk and 99% of desktop support tasks for the organization. The role requires a higher level of technical ability than a Tier 1 S

IT Service Desk Analyst

SAIC

On-site in Norfolk, Virginia, USA

Full-time

Job ID: 2404471 Location: NORFOLK, VA, US Date Posted: 2024-03-26 Category: Information Technology Subcategory: Computer Operator Schedule: Full-time Shift: Rotating Travel: No Minimum Clearance Required: Interim Secret Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC is seeking a IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This po

Service Desk Analyst

Robert Half

On-site in Alexandria, Virginia, USA

Contract

Description Robert Half has an immediate need for a Help Desk Analyst. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Alexandria, Virginia area and is a long-term contract / temporary opportunity. Major responsibilities

Service Desk Analyst

TEKsystems c/o Allegis Group

On-site in Halethorpe, Maryland, USA

Full-time

Description: Job Description Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions in a fast paced environment daily. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call las

Service Desk Technician Tier 1 (Secret Clearance Required)

Red River Technology LLC

On-site in Chantilly, Virginia, USA

Full-time

We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification a

Help Desk/Service Desk/Printer support

InfoPeople Corp

On-site in Harrisburg, Pennsylvania, USA

Third Party, Contract

In Office Sets up high speed printers and impact printers. Physically checks printing quality and monitors printer performance. Properly removes jams or other printer related print stoppages. Removes, separates and distributes all output from printers. Ensures stock room is organized and clean. Maintains a shift report of all incidents encountered. Remarks: Effectively operate a Windows PC. Required 2 Years Effective oral and written communication skills Required 2 Years Mainframe Operations D

Senior Service Desk Analyst-Onsite

SATCON Inc

On-site in Richmond, Virginia, USA

Third Party, Contract

Senior Service Desk Analyst Location- Richmond, VA(onsite) Job Description: Seeking an experienced Senior Service Desk Analyst . The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. Client needs an individual who is passionate about customer service with experience leading fellow team members. The Senior role is responsible for managing incoming customer calls and email related to IT support and Service

IT Service Desk Technician III

ImageFIRST Healthcare Laundry Specialists

On-site in King of Prussia, Pennsylvania, USA

Full-time

The IT ServiceDesk Technician is responsible for providing technical assistance and support related to the organization s computer systems, hardware, and software applications. This individual will be the initial point of contact for all end-user requests and issues. They will manage assigned requests submitted through the Service Desk application as well as those requested by phone or in person. They will need to evaluate and prioritize each request and determine the appropriate solution. Requ

Service Desk Support Analyst

Venture Talent Consulting

On-site in Easton, Pennsylvania, USA

Full-time

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join IT and Telecom programs. Overview We are currently seeking a Service Desk Support Analyst that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Easton, PA. The successful candidate w

Lead Service Desk Technician

TEKsystems c/o Allegis Group

On-site in Lancaster, Pennsylvania, USA

Full-time

Description: This company would like to hire a direct placement as a Lead Service Desk technician resource with primary responsibilities to over see level 1 and level 2 technicians. An Ideal Candidate will have 3-5 years of service desk experience, as well as knowledge of project based lead experience. This role will be working hand in hand with other teams in side the organization to pull reporting and coordinate with IT Manager. This role will report to the Technical Manager. This position wil

Service Desk Technician

TEKsystems c/o Allegis Group

On-site in West Bend, Wisconsin, USA

Full-time

Are you looking for an opportunity to excel in your career? We have just the right position for you! We are in search of a Technical Support Analyst to join our team. This is a chance for you to establish your career in the IT support industry and get your foot in the door. As a Technical Support Analyst, you will provide technical support to customers through our contact center. Your role will involve troubleshooting hardware issues, custom and commercial software, and connectivity issues while

Senior Analyst, Service Desk Support

TEKsystems c/o Allegis Group

On-site in Chicago, Illinois, USA

Full-time

Description: POSITION SUMMARY: The Senior Analyst, Service Desk Support is a core team member of the Information Services department whose primary mission is to provide timely desk side and remote end user technical support for the company's technology. The position will be the primary onsite point of contact for the corporate headquarters as well as remote point of contact for sales staff and will support the analysis, diagnosis, and resolution of end user computing problems. The position will

Service Desk Consultant - Local to Ohio

eBusiness Solutions, Inc.

Hybrid in Columbus, Ohio, USA

Contract

One of our clients in the government domain is seeking a Service Desk Consultant. Service Desk Consultant Initial One Month On-Site after that it will be Remote. 30 East Broad Street, Columbus, OH Long term Contract Responsibilities: Highly Confidential nature of workProvide updates on OnBase Status by attending various meetings for Case Management System.Learns OnBase Case Management System and guide Executive Director to make high level decisions.Learn and understand OnBase to assist executive

Lead Service Desk Technician

TEKsystems c/o Allegis Group

On-site in Lancaster, Pennsylvania, USA

Full-time

Client looking for a IT team lead with knowledge of project based lead experience. This role will be working hand in hand with other teams in side the organization to pull reporting and coordinate with IT Manager. This role will report to the Technical Manager. This position will be working during normal business hours (8 am to 5 pm Monday through Friday) and will be expected to be in the office. The following is an outline of key responsibilities. Job Functions Oversee the operations of the IT

Business Insurance Agency Application Service Desk Consultant

Travelers

On-site in Spokane Valley, Washington, USA

Full-time

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and re

Service Desk Agent

Hexaware Technologies, Inc

On-site in Sandy Springs, Georgia, USA

Full-time

Position: Service Desk Agent Location: Sandy Spring, GA (Remote) Hiring: Contract JD: Responsibilities Provide a consolidated point of contact for providing Tier 1 technical support to the end usersProvide 1st level technical support for all IT related issuesRespond to trouble tickets via phone and email in a timely mannerDetermine the scope of the trouble ticket and the responsible departmentResearch and resolve technical trouble ticketsImmediately notify appropriate individuals of any issues

Service Desk II

TEKsystems c/o Allegis Group

On-site in Oakland charter Township, Michigan, USA

Full-time

Service Desk Analyst II Level 2 Support: This Level 2 role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. This role will be responsible for user account management, telecommunications account management, certificate management, new hardware request approvals, documentation creation and maintenance, and monitoring work queues. In addition the role will resolve incidents in the areas of Telecommunications, Identity and Access Management, Workstation Services, a

Computer Service Desk Technician I

Phoenix Staff, Inc.

On-site in Anchorage, Alaska, USA

Full-time, Contract

Title: Computer Service Desk Technician I Location: Anchorage AK Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help. If you know what to do next, this might be the job for you. We re looking for someone who can work independently to deliver high-quality Level 3 technical support. You ll work closely with the Service Desk Support Supervisor to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Ne

Lead Service Desk / Desktop Analyst

TEKsystems c/o Allegis Group

On-site in El Cajon, California, USA

Full-time

This is an opportunity with our client in El Cajon, 6 month contract to hire. The position will start out as IT Support Analyst but they'd like this person to quickly move into a Lead role for their West region, which would lead a team of Technicians across various locations. This position is a balance between Service Desk (remote incident troubleshooting) and onsite support / deployment. The Service Desk Analyst is accountable for managing the daily activities and tasking of the Service Desk t

AV Service Desk Coordinator

Superior Communication Services

On-site in Framingham, Massachusetts, USA

Full-time

AV Service Desk Coordinator (Framingham, MA) Are you an experienced AV field technician with strong computer and customer service skills, in search of a new opportunity? Superior Communication Services (SCS) is hiring an AV Service Desk Coordinator to oversee the fulfillment of AV and low-voltage service requests in commercial environments across the U.S. The ideal candidate has experience with the installation and deployment of AV systems and is organized, self-sufficient, and personable. Respo