Service desk Jobs in Reston, VA

1 - 20 of 37 Jobs

Service Desk AnalystJob Title - Service Desk Analyst

Innovee Consulting LLCCompany Name - Innovee Consulting LLC

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Fairfax, Virginia, USA

Contract

Title: Service Desk Analyst I (2+ years) Location: Fairfax, VA Duration: Long term Duties: Provides Service Desk or Network Operations level I support Shall have experience providing level 1 phone support or customer service experience Minimum two years' experience in the fieldWorks closely with service desk and Network Operations Center (NOC) staff and supervisors to provide level 1 support directly to customers in Microsoft windows-based desktop environment Works closely with service desk

Service Desk Support AssociateJob Title - Service Desk Support Associate

Sparks GroupCompany Name - Sparks Group

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McLean, Virginia, USA

Contract

Job Summary/Company: Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate. This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development starts here! Employees are climbing the ladder into other IT divisions throughout the organization. Responsibilities: Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies Fo

Service Desk ManagerJob Title - Service Desk Manager

Randstad DigitalCompany Name - Randstad Digital

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Remote or Bethesda, Maryland, USA

Contract

job summary: Job Title: Project Manager - Enterprise Service Desk Best Practices Location: [Remote] Department: Project Management Office (PMO) Reports To: Program Manager Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This ro

Service Desk AgentJob Title - Service Desk Agent

SAICCompany Name - SAIC

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Sterling, Virginia, USA

Full-time

Job ID: 2410765 Location: STERLING, VA, US Date Posted: 2024-08-19 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Night Job Travel: Yes, 10 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Yes Description We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. Position Summary / Respo

Service Desk Lead SeniorJob Title - Service Desk Lead Senior

Cayuse Shared ServicesCompany Name - Cayuse Shared Services

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Arlington, Virginia, USA

Full-time

Overview The Service Desk Lead (SDL) will be responsible for leading a mid-size team of Service Desk Agents in a dynamic 24/7/365 operating environment. As a focal point of ingest for the reporting and tracking of cyber incidents and threats relating to our nation's critical infrastructure, we support a critical and high visibility function of a contract supporting DHS CISA Central. We are looking for a SDL with at least 10 years of experience in operating and managing a service desk, and will

Service Desk Lead-HQJob Title - Service Desk Lead-HQ

GovCIOCompany Name - GovCIO

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Washington, District of Columbia, USA

Full-time

Overview GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsite position. Responsibilities Responsible for managing Service Desk operations-day-to-day operations Ensures maximum issue resolution in minimum time in order to meet and exceed service level agreements. Makes decisions based on capabilities, resources, and objectives. Ensures programs are aligned with

Service Desk AnalystJob Title - Service Desk Analyst

CGICompany Name - CGI

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Washington, District of Columbia, USA

Full-time

Service Desk Analyst Position Description SHIP AND ACTIVE TOP SECRET CLEARANCE IS REQUIRED CGI Federal is currently looking for a Service Desk Analyst with active Top-Secret clearance to support a large project for a federal government client. The Service Desk Analyst will provide IT support via phone, email, and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. This p

Surface Hub Technology SME / Deskside Support Service DeskJob Title - Surface Hub Technology SME / Deskside Support Service Desk

Navigant ConsultingCompany Name - Navigant Consulting

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McLean, Virginia, USA

Full-time

Job Family : User Support Travel Required : Up to 10% Clearance Required : None What You Will Do : Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Microsoft Surface Hub, Microsoft Teams and other Collaboration technologies.Provide training sessions to demonstrate and teach users how to use the full spectrum of Surface Hub equipment.Communicate collaboration technology in an engaging and "storytelling" type manner.Operate, maintain, troubleshoot, and upgrade video c

Service Desk Tier I (weekends)Job Title - Service Desk Tier I (weekends)

INSPYR SolutionsCompany Name - INSPYR Solutions

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Washington, District of Columbia, USA

Contract

Title: Service Desk Technician Location: Hybrid based out of Washington DC Duration: 3 month contract to hire Compensation: $20- $25/hr and $40-50k on conversion Work Requirements: have an ACTIVE public trustShift is Saturday & Sunday both days 6am-6pm fully remote, Monday & Tuesday 830am-5pm onsite in DC. Job Description: Our client seeks a Help Desk Support I to support a federal government client at one of their Washington, DC Metropolitan area locations. Responsibilities Diagnose and resol

Jr Service Desk TechnicianJob Title - Jr Service Desk Technician

AAC IncCompany Name - AAC Inc

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Washington, District of Columbia, USA

Full-time

Serves as the initial point of contact and resolution for IT related incidents and requests. Accepts and documents customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interfaces directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicates via phone, email, and instant messaging with end users and technicia

Service Desk LeadJob Title - Service Desk Lead

PeratonCompany Name - Peraton

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Washington, District of Columbia, USA

Full-time

About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space,

Service Desk ManagerJob Title - Service Desk Manager

General DynamicsCompany Name - General Dynamics

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Washington, District of Columbia, USA

Full-time

Responsibilities for this Position Location: USA DC Washington - Other (DCC135) Full Part/Time: Full time Job Req: RQ183209 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: NACI (T1) Job Family: Business Operations Job Qualifications: Skills: Help Desk Operations, People Management, Service Desk Management Certifications: Experience: 10 + years of related experience ship

SIPR Service Desk AnalystJob Title - SIPR Service Desk Analyst

PeratonCompany Name - Peraton

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Alexandria, Virginia, USA

Full-time

IT SERVICE DESK ANALYSTJob Title - IT SERVICE DESK ANALYST

ALTA IT ServicesCompany Name - ALTA IT Services

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Fairfax, Virginia, USA

Full-time

Service Desk AnalystLocation: Fairfax, VADuration: Multi-Year ContractSalary: NegotiableMUST HAVE THE FOLLOWING CERTIFICATIONS:HDI Service Desk AnalystMicrosoft Certified Desktop Support Technician (MCDST)Minimum/General Experience: Provides Service Desk or Network Operations support and advanced troubleshooting and systems configuration. Shall have experience providing phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Mini

Service Desk Executive Support SpecialistJob Title - Service Desk Executive Support Specialist

The MITRE CorporationCompany Name - The MITRE Corporation

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McLean, Virginia, USA

Full-time

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting im

Enterprise Service Desk TrainerJob Title - Enterprise Service Desk Trainer

General DynamicsCompany Name - General Dynamics

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Washington, District of Columbia, USA

Full-time

Responsibilities for this Position Location: USA DC Washington - 100 F St NE (DCC087) Full Part/Time: Full time Job Req: RQ184418 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: None Job Family: Instructional Development Job Qualifications: Skills: Develop Training Programs, End Users, Instructional Design, Training Needs Assessment Certifications: Experience: 5 + years

IT Service Desk Operations ManagerJob Title - IT Service Desk Operations Manager

General DynamicsCompany Name - General Dynamics

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Washington, District of Columbia, USA

Full-time

Responsibilities for this Position Location: USA DC Washington - 100 F St NE (DCC087) Full Part/Time: Full time Job Req: RQ184314 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Suitability: Public Trust/Other Required: None Job Family: Business Operations Job Qualifications: Skills: Help Desk Operations, Information Technology (IT) Infrastructure, IT Help Desk Certifications: Experience: 10 + years of related e

Service Desk TechnicianJob Title - Service Desk Technician

General DynamicsCompany Name - General Dynamics

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Newington, Virginia, USA

Full-time

Responsibilities for this Position Location: USA VA Newington - Customer Proprietary (VAC395) Full Part/Time: Full time Job Req: RQ181882 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: SSBI (T5) Job Family: Systems Administration Job Qualifications: Skills: Active Directory (AD), Documentations, Information Technology (IT), Problem Identif

Service Desk Analyst - CCaaSJob Title - Service Desk Analyst - CCaaS

Tandym TechCompany Name - Tandym Tech

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Washington, District of Columbia, USA

Contract

A recognized services company in the Washington, D.C. area is currently seeking a new Service Desk Analyst - CCaaS to join their growing team on a contract basis. For further information about this position, please apply. Responsibilities: The Service Desk Analyst will: Author and update documentation, deliverables, procedures, and knowledge bases Assist in product testing and service desk operational activities Work closely with Engineers, System Developers, and other subject matter experts t

Service Desk Deputy Program Manager - Active Top Secret requiredJob Title - Service Desk Deputy Program Manager - Active Top Secret required

General DynamicsCompany Name - General Dynamics

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Washington, District of Columbia, USA

Full-time

Responsibilities for this Position Location: USA DC Washington - Customer Proprietary (DCC202) Full Part/Time: Full time Job Req: RQ184017 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Suitability: Public Trust/Other Required: None Job Family: Project/Task Management Job Qualifications: Skills: Deliverables Management, Hiring, Office Administration Certifications: Experience: 10 + years of rela