Tech Support Analyst Jobs in New York

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Tech Support Analyst

Tandym Tech

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New York, New York, USA

Contract

A non-profit in New York City is looking for a Tech Support Analyst to join their growing team. Responsibilities: Provide exceptional customer service in-person, via phone and email as appropriate Resolve help desk issues, including troubleshooting hardware and software issues Open, track, document, escalate, resolve, and close each problem/inquiry/request in our service management system Collaborate with other technical team members to provide excellent service to the user community Walk users
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Posted 19 days ago | Updated 1 hour ago

Applications Support Tech Lead Analyst

Citi

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Remote or Tampa, Florida, USA

Full-time

Citibank, N.A. seeks an Applications Support Tech Lead Analyst for its Tampa, FL location. Duties: Work with various internal data provider teams to review and resolve day over day data quality issues for Office of the Comptroller of the Currency, Federal Reserve Board daily regulatory reporting. Work closely with Financial Risk Shared Services users in resolving critical regulatory reporting submission day to day issues. Conduct user acceptance testing (UAT) with downstream users and other bus
Posted 4 days ago | Updated 1 hour ago

Applications Support Tech Lead Analyst

Citi

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Remote or Irving, Texas, USA

Full-time

Citibank N.A. seeks an Applications Support Tech Lead Analyst for its Irving, TX location. Duties: Promote stability and quality of technical support services in line with Citi's regional strategy and technology management policies. Troubleshoot application production issues including testing, maintaining, and monitoring incorporated systems and programs and provide key support for Citi's Liquidity and Cash Management Applications. Analyze complex problems and situations and propose critical te