•On-site in Cranberry Township, Pennsylvania, USA
The IT Service Analyst I (ISAI), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.Plans and monitors goals.Participates in various projects to monitor and improve responsiveness to customer.Works directly with customers on resolving problems that typically take greater time and experience to resolve.Documents, tracks, and monitors