Telephony Jobs in Bethpage, NY

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Director - Principal Engineer - Salesforce-AWS-Telephony Orchestration

Pfizer

On-site in New York, New York, USA

Full-time

Why Patients Need You Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. About The Team The vision for Pfizer's Digital function is a more integrated and coordinated healthcare

Telephony Network Analyst

Marriott International

Remote

Full-time

Job Number 24046859 Job Category Information Technology Location CEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and providing technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice techno

100% REMOTE - IT Product Manager/NICE CXone

CSS Tec

Remote

Full-time

100% REMOTE - Product Manager opportunity! DIRECT HIRE FULL TIME OVERVIEW: Our client, a private mortgage company, is seeking a Product Manager to lead the vision, strategy and roadmap for their Customer Experience Platform (CXone). This is a DIRECT HIRE opportunity and is 100% REMOTE. Summary: The Product Manager is responsible for the development and implementation of the Product strategy. Will work closely with business leadership to identify and recommend desired features and functionality

Desktop Support Specialist

TEKsystems c/o Allegis Group

On-site in Greenwich, Connecticut, USA

Full-time

**this role is not entry level and requires someone that can work in a high stress/fast paced environment Description: Top 3 Skills 2 + years of Desktop Support Experience Microsoft Office (365), basic Network (SCCM/MECM) and Hardware Break/Fix (Lenovo) troubleshooting experience is needed. Excellent Customer Service/Interpersonal skills Additional Information This individual will be Supporting Equity Traders on site 5 days a week - very high pressure environment. The right fit will have urgency

Sr. Professional, IT Executive Support

Pfizer

On-site in New York, New York, USA

Full-time

ROLE RESPONSIBILITIES Provides accurate and efficient 24x7 technical support to Pfizer executives and their assistants for all their computing and technology needs.Provides hands-on meeting support which includes: on-site and off-site meetings for Pfizer executivesStays informed of all technology security standards and informs executive staff accordingly to ensure the highest level of data protection.Regularly communicates and coordinates technology changes and upgrades to ensure thatPfizer's ex

Senior ML Engineer

Kforce Technology Staffing

Remote

Contract

RESPONSIBILITIES: Kforce has a client seeking a Fully Remote Senior ML Engineer (CC AI & GTP) to join their team. Overview: The client is implementing Googles GTP product and they have integrated it into their IVR systems for IVR call recording. The client has 150-200 calls per day to each location and is looking to find a way to understand the calls, needs, numbers, etc., so they can better identify how to enhance the individual experience. This candidate will be helping spearhead the models,

Business Technology Engineer

Tradeweb Markets LLC

On-site in Jersey City, New Jersey, USA

Full-time

Business Technology Engineering is responsible for the global strategy and engineering for all workstation, telephony, AV, remote access, mobility, and collaboration technologies. The team is aligned with core businesses across the firm, provides global technology solutions that back Tradeweb?s business operations and enables various business and technology teams to deliver top tier customer engagement. Job Responsibilities Configure and manage Okta, including troubleshooting provisioning, dir

IVR Engineer [XTGL_36093] _ (Remote Job) [ASHWWIIN]

XTGlobal

Remote

Contract

Hi , Greetings from XTGlobal, Inc.! We at XTGlobal, Inc. are currently sourcing for IVR requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity. Title: IVR Engineer [XTGL_36093] Location: (Remote Job) Type: 12+ Months Contract Position Summary: The Client is looking for an individual looking for the opportunity to make an immediate impact Strong collaborator looking to work with talented individuals from across

Field Engineer - State of VA

Sparks Group

Remote

Full-time

Job Summary/Company: Sparks Group is seeking a Field Engineer who will work in a rotating on-call schedule covering after-hours/weekend calls and occasional overtime hours. The technician should sit in the Charlottesville/Richmond area as he/she will be covering the state of Virginia (NoVA and Chesapeake regions excluded). This Direct Hire position is 100% remote. Responsibilities: As part of a technical support group, responsible for preventive maintenance as well as monitoring and responding

Cloud Solutions Architect 3

Rapisource LLC

Remote

Third Party, Contract

Solicitation Reference Number: 529400972 Direct Client : Texas Health and Human Services Commission Working Title : Cloud Solutions Architect Work Location : Austin ,Tx JD : This position will serve as the Cloud Solutions Architect for HHSC state owned Genesys CX3 CCaaS Cloud solution. Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform. You will work closely with HHSC resources and vendor resources for support and management of the platform.

Director - Principal Engineer - Patient CRM

Pfizer

On-site in New York, New York, USA

Full-time

Why Patients Need You Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. About The Team The vision for Pfizer's Digital function is a more integrated and coordinated healthca

Telecommunications Engineer, Shoreside Systems

The Walt Disney Company

Remote

Full-time

"We create happiness." That's our motto at Walt Disney Parks and Resorts and it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact? Telecommunications Engineer - Shoreside Systems The Telephony Engineer serves as technical support provider, subject matter expert and system administrator for on premise and cloud telecommunications s

Remote Node Developer (w/React)

Software Guidance & Assistance

Remote

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for a Remote Node Developer (w/React)for a CONTRACT assignment with one of our premier Healthcare Services clients for a Remote position. Top Skills Required: Node - Primary React - Secondary MongoDB- Working knowledge Openshift, Jenkins, CI/CD Preferred: Python, AWS, Generative AI Responsibilities: Build and maintain applications and REST services for various customer-facing and internal Tier 1 applications. Most applications i

Telecom Engineer Turrets local to New York City

Noblesoft Solutions Inc.

Hybrid in New York, New York, USA

Contract

Looking for a Telecom/Network Engineer in the New York City market that can be support for our traders in New York city on their current turret telephony platform. We need a candidate that is familiar with voice products for traders such as Speakerbus turrets; whom is able to effectively and efficiently troubleshoot and diagnose issues. This role will be in the office 3 to 5 days a week, depending on the demand and trader presence in the office. They should also be familiar with network topolog

IT Service Desk / Technical Support

Trigyn Technologies, Inc.

On-site in New York, New York, USA

Third Party, Contract

Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Description: Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to ITIL-based ITSM processes. Duties: ? Provide comprehensive IT technical support to user ? Maintain accurate call information in system ? Log, categorize and prioritize us

Senior Genesys Architect

Synergent Tech Solutions

On-site in New York, New York, USA

Contract

Job Description: We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. 15 years of overall IT experience. 10+ Years of Hands-on experience with any of the Genesys i3 and Genesys PureCloud. 5+ years of Hands-on experience with Genesys Cloud CX. Able to speak with clients to understand client requirements, propose Genesys based solution, and develop detailed architecture de

Service Desk Analyst

Velocity Search Group Inc.

On-site in New York, New York, USA

Contract

Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology Services department. The role will also provide technical support services for customer-related technologies which include fulfilling requests,

Telecom/Access Control VOIP

Sigma Consultants Group, Inc.

Remote

Full-time

We are looking to hire Telecom/Access Control VOIP Remote position Available to work as per Pacific Standard Time. If this position interests you please submit your resume. Primary Requirements: - Two years experience with basic IP network troubleshooting - Two years experience with Windows desktop OS. - Dependable transportation for field service duties. - Desire and ability to learn new systems and technologies. - Self-motivated and able to work with minimal supervision. Preferred Requirem

Help Desk

Apexon

Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign

Helpdesk Analyst

Apexon

Remote

Full-time

Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e