job summary: Required: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices. Preferred: Certifications and experience directly with implementation of Genesys migrations to the Cloud. Would desire a Genesys certified person so that they can directly open support tickets. location: TELECOMMUTE, Minnesota job type: Contract salary: $44.50 - 55.63 per hour work hours: 8am to 4pm education: No Degree Required responsibilities: Resp
Position: Cloud Developer Admin for Genesys Telephony System Location: Minneapolis, MN (Remote) Duration: 12+ months Job Description: Qualifications Successful candidates will demonstrate strong technical leadership skills; have experience in leading and delivering quality technical solutions, demonstrate business acumen and discipline, as well as setting and executing on a strategic technical vision. In addition, candidates must have a willingness to understand existing processes and systems
Job Number 24046859 Job Category Information Technology Location CEC Miami, 8400 NW 36 Street Suite 150, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and providing technical oversight for various components including IP Voice systems, Omni Channel routing, IVR, NLU, and Conversational voice techno
Manager of Telecommunications (Genesys Cloud) Manager of Telecommunications (Genesys Cloud) We have an immediate need for a Manager of Telecommunications (Genesys Cloud)to join a healthcare organization for a full-time, direct hire position. The Manager will be responsible for overseeing the day-to-day operations, administration, and maintenance of the organization s Genesys Cloud platform. Location: Long Beach, CA (Local/Remote; will need to be onsite 2 3 days per month) This job expects to pay
RESPONSIBILITIES: Kforce has a client that is seeking a Business Systems Analyst (BSA) Niche - Lead - SAP 4 in Beaverton, OR. The nature of the work is focused on the company's computer and telephony technology tools used to create, store, exchange, and use all forms of information. Duties Include: * Business Systems Analyst (BSA) performs technical analytics related to advanced data analysis, data mining, and source to target mapping * Create context process and system diagrams * Work with rem
Hi , Greetings from XTGlobal, Inc.! We at XTGlobal, Inc. are currently sourcing for IVR requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity. Title: IVR Engineer [XTGL_36093] Location: (Remote Job) Type: 12+ Months Contract Position Summary: The Client is looking for an individual looking for the opportunity to make an immediate impact Strong collaborator looking to work with talented individuals from across
We are seeking a candidate with strong HRIS systems experience to join for a contract opportunity. The Workday Business Systems Analyst is responsible for ensuring the setup and configuration of all HR Technology-Workday. Manage configuration for Workday, Compensation, Advanced Compensation and Recruiting modules. This is a fully remote opportunity. The resource in this role must be able to work Eastern time hours. Contract Duration: 7 months Required Skills & Experience Strong working knowledge
Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving resu
Description IDEAL CANDIDATE We are actively looking for a senior level Systems Administrator/Network Engineer/Technical Support Engineer. This person is likely to mention any of the following words at a dinner party: VLANs, VPNs, RDS, DFS, and iSCSI. Join our growing team at ANCG today! RESPONSIBILITIES - Technical Support of the following: - Microsoft's core business applications and operating systems - Hyper-V and Virtual Servers running Microsoft OS - Disaster recovery solutions - WAN a
"We create happiness." That's our motto at Walt Disney Parks and Resorts and it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact? Telecommunications Engineer - Shoreside Systems The Telephony Engineer serves as technical support provider, subject matter expert and system administrator for on premise and cloud telecommunications s
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Business Intelligence Specialist - Remote Job Description Summary Delivers against business intelligence objectives including creating and contributing to various facets of information delivery and data analytics projects. Expectations include analyzing, designing, and developing business intelligence a
CANDIDATES MUST BE LOCAL TO TEXAS CONTRACT TO HIREC Summary: Responsible for planning, configuring, optimizing, and maintaining telephony environments and applications across the organization. Analyzes and resolves application issues. Ensures a scalable, secure, and redundant telephony infrastructure that complies with Frost specifications and security standards. Responsibilities: Plan, implement, configure and support telephony applications. Respond to, troubleshoot, and resolve complex escala
Voice Architect in 100% Remote(USA) Need to travel based on client requirements. " Deep knowledge of Global VoIP ( Cisco Collaboration Applications ) and Contact Center platforms; " Existing Legacy IP telephony and PBX platforms ( Particularly Cisco and Avaya ) " Deep experience on Session Border Controllers / SIP Trunks / Audio codes. " Telephony dial plan design and call routing/control protocols. " Experience with other Cisco Collaboration tools and platforms " Public and private cloud commu
Job Title: Unified Communication Lead Location-Philadelphia, PA (Remote) Job Function TECHNOLOGY Desired Skills Cisco IP Telephony Key words to search in resume CUCM, Telepresence, VCS, Webex control hub, Telephony Infrastructure, AV Operations, MTRP & TAC, Telephony Infrastructure, AV Operations Technical/Functional Skills -MUST HAVE SKILLS Telephony Infrastructure, AV Operations & Unified Communications. Hands on experience with video, content sharing and collaboration tools (MS Teams, Webex,
Your Qualifications Soft Skills: B.A. in computer science, information systems or business management and/or an equivalent combination of education and related experience.The ability to communicate well with internal users (customers) at all levelsThe ability to communicate well and work with system administrators and other IT staffInnovation/Creativity/ResponsibilityTeamwork and excellent written and verbal communication skills Technical Skills: Demonstrated experience in complex infrastructure
We are looking to hire Telecom/Access Control VOIP Remote position Available to work as per Pacific Standard Time. If this position interests you please submit your resume. Primary Requirements: - Two years experience with basic IP network troubleshooting - Two years experience with Windows desktop OS. - Dependable transportation for field service duties. - Desire and ability to learn new systems and technologies. - Self-motivated and able to work with minimal supervision. Preferred Requirem
Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign
Role Title: Help Desk Analyst Location: Remote Shift Timings: Help Desk Analyst MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM1 PM to 9 PM9 PM to 5 AMAgents who are slotted to work a shift on Saturday will work the same shift on Sunday. Required Skills: ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow e
Product Manager with IVR experience Summary: The Product Manager is responsible for the development and implementation of the Product strategy. Will work closely with business leadership to identify and recommend desired features and functionality that are value-add, metric driven and contribute to the success of the business. This role will foster effective cross-team collaboration to enable efficient delivery of product enhancements using agile methodologies with the goal of improving the ov
This is a contract to hire opportunity. W-2 hourly only. No C2C or visa candidates A Systems Engineer is responsible for supporting equipment in a Microsoft Windows environment, from design through implementation and support. A System Engineer performs a wide variety of installation, configuration and upgrading of workstations, servers and related hardware and software in a LAN, WAN and stand-alone environment. A System Engineer provides investigation, diagnostic testing and repair/resolution of
