Voice of the customer Jobs

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Voice Lead

Source Code Technologies LLC

•

Plano, Texas, USA

Third Party, Contract

Job Title: Network Voice Lead - Tier Support Services Location: Plano, TX (5 days onsite with Rotational Shifts) Job Description: Responsibilities: Expert level hands-on experience with enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.Expert knowledge in voice protocols such as SIP, H.323, SCCP, MGoogle Cloud Platform, and troubleshooting related issues.Hands-on experience with voice gateways, session bor
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Posted 18 days ago | Updated 1 day ago

Voice AI Trainer

Robert Half

•

Sunnyvale, California, USA

Contract

Description We are seeking a dedicated Voice AI Trainer to process and prepare pre-recorded voice data for integration into advanced voice engines. This role is instrumental in ensuring data quality, adhering to strict annotation guidelines, and enhancing voice engine performance. Ideal candidates will have a background in linguistic data annotation, speech technology, or related disciplines. Key Responsibilities: Precise Voice Annotation: Apply metadata tags to voice recordings, focusing on el
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Posted 17 days ago | Updated 5 hours ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

•

Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 10 days ago | Updated 5 hours ago

Service Designer (clearance) preferred resides in DC area

steampunk

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Washington, District of Columbia, USA

Contract

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution. Responsibilities: Participate in all aspects of
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Posted 60+ days ago | Updated 6 days ago

Voice & Network Technician

Kforce Technology Staffing

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Lake Mary, Florida, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Voice & Network Technician in Lake Mary, FL. This role reports to the Manager, Telecom and Networks. Summary: The Voice and Network Technician supports the smooth functioning of voice and network systems, including troubleshooting, installation, and maintenance of hardware and software. This position documents and completes user requests for service and problem resolution, updates databases related to voice and network communications opera
Posted 6 days ago | Updated 14 hours ago

Senior Network/Voice Engineer

Resourcesoft, Inc.

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Freeland, Maryland, USA

Contract

Requirements: 5 or more years of experience with Cisco routing and switching. Proficiency in Citrix NetScaler administration. Experience with IP Control DHCP. Experience with Cisco voice technologies. Experience with large-scale network segmentation projects. Experience with physical network migrations and configurations. Excellent analytical and coordination skills. Responsibilities: Lead network site transitions and migrations. Perform physical network configurations and deployments. Troublesh
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Posted 2 days ago | Updated 2 days ago

Voice Engineer

LanceSoft Inc.

•

Columbus, Ohio, USA

Contract

Job Title: Voice Engineer Location: Columbus, OH Type: Long-Term Contract Position. Required Skills: The Voice Systems team is responsible for Telephony Systems and provides end-to-end services for planning, building and supporting our telephony environments.The ideal candidate will possess 5+ years of experience in Voice Technologies System management experience includes currency and availability, new capabilities, vulnerability, and security.This position also is expected to provide after hou
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Posted 25 days ago

MS TEAMS/Voice Support Analyst

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

NO C2C. W2 ONLY. MUST SIT ONSITE IN CHARLOTTE, NC 3 DAYS A WEEK. TEKsystems is currently looking for a MS TEAMS Administrator that will be responsible for the support of Voice platforms interconnected to MS Teams Voice. This candidate will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voic
Posted 5 days ago | Updated 5 hours ago

MS TEAMS/Voice Support Analyst

TEKsystems c/o Allegis Group

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Dallas, Texas, USA

Full-time

NO C2C. W2 ONLY. MUST SIT ONSITE IN IRVING, TX 3 DAYS A WEEK. TEKsystems is currently looking for a MS TEAMS Administrator that will be responsible for the support of Voice platforms interconnected to MS Teams Voice. This candidate will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice s
Posted 5 days ago | Updated 5 hours ago

Voice Systems Administrator

SpaceX

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Texas, USA

Full-time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. VOICE SYSTEMS ADMINISTRATOR The Voice Systems Administrator will design, install, maintain, and fully own voice communications systems at our launch and test facilities. You will work with launch voice communications,
Posted 41 days ago | Updated 8 hours ago

Lead Machine Learning Engineer, Voice Group

Comcast Corp

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Washington, District of Columbia, USA

Full-time

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can prou
Posted 2 days ago | Updated 8 hours ago

Technical Voice Analyst

Apex Systems

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Arlington, Virginia, USA

Full-time

Job#: 2055047 Job Description: Role: Technical Voice Engineer Length: Long-term contract Rate: $70-80/hr Role Responsibilities: Design & Implementation: Develop and implement Microsoft Teams Voice solutions, including Direct Routing and telephony architecture, from various environments.Network Assessments & Architecture: Conduct network assessments and create high-level architecture designs to ensure successful user adoption.Migration & Best Practices: Migrate Cisco environments to Microsoft
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Posted 60+ days ago | Updated 9 hours ago

Voice Technician (Road Warrior Travel)

TEKsystems c/o Allegis Group

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Denver, Colorado, USA

Full-time

Description Voice Technician, a collective of four brands including MMX, Lynx, and TEQPORT, is a global leader in sustainable telecom network solutions. Our vision: to be the world's local partner for sustainable telecom networks, drives our commitment to the circular economy. We offer a full range of services to extend the life of telecom networks, from sourcing nearly a million multi-vendor network parts to responsible decommissioning and network engineering. The business is one of the fastest
Posted 5 days ago | Updated 5 hours ago

Avaya Voice Tech Engineer

Caresoft

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Remote or US

Contract

Title: Avaya Voice Tech Engineer Duration: Long Term REMOTE Description: As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational
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Posted 30 days ago | Updated 10 hours ago

Voice Technician

NETS International

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Colorado Springs, Colorado, USA

Contract

Voice Technician (VoIP / Structured Cabling / PBX / Fiber)Location: Colorado, USACompany: NETS InternationalAt NETS International, we are committed to delivering cutting-edge Voice telecommunication solutions with excellence, innovation, and reliability. We are seeking a skilled Telecommunications/Voice Technician to join our expanding team in Colorado. The ideal candidate will support critical client operations by providing connectivity solutions between the Main Distribution Frame (MDF) and sw
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Posted 24 days ago

Voice Technician (Road Warrior Travel)

TEKsystems c/o Allegis Group

•

Denver, Colorado, USA

Full-time

Description Voice Technician a global leader in sustainable telecom network solutions. Our vision: to be the world's local partner for sustainable telecom networks, drives our commitment to the circular economy. We offer a full range of services to extend the life of telecom networks, from sourcing nearly a million multi-vendor network parts to responsible decommissioning and network engineering. The business is one of the fastest growing companies in the UK & Ireland and operates in the USA, Sw
Posted 11 days ago | Updated 5 hours ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 18 days ago

Cisco Network Voice Engineer (On-site in Oklahoma City)

OU Health

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Almont, Colorado, USA

Full-time

Position Title: Cisco Network Voice Engineer (On-site in Oklahoma City) Department: Information Systems Job Description: This is a fully on-site position in Oklahoma City. A Network Engineer is a subject matter expert who is responsible for designing, implementing, and supporting various networking technologies and solutions. This role involves managing data collection, reporting, and trending for all critical network components and services. The Network Engineer will diagnose and resolve th
Posted 8 days ago | Updated 5 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 23 days ago | Updated 8 hours ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 3 days ago