Voice of the customer jobs in San Jose, CA

Social Media Community Engagement Manager

Mountain View, California

•

Today

RESPONSIBILITIES: A client with Kforce is seeking a Social Media Community Engagement Manager to join their team in Mountain View, CA. Overview: The client is looking for a Social Media Community Engagement Manager to support its Consumer Group Corporate Communications team and the client's brands social media platforms. We are seeking a dynamic and creative Social Media Community Manager to join our team. This role is perfect for someone who has deep subject matter expertise and proven experi

Contract

$54.00 - $64.47 hourly

Algorithm Engineer, E-Commerce Governance and Experience - USDS

San Jose, California

•

Today

Responsibilities About the Team: CCR & VOC The Consumer Complaint Rate (CCR) and Voice of Customer (VOC) team is at the heart of understanding and improving the user experience on TikTok's e-commerce platform. - Consumer Complaint Rate (CCR): This metric measures negative consumer feedback by using Natural Language Processing (NLP) to interpret texts from various channels, including product reviews, service tickets, and video comments. It provides critical insights into governance and experienc

Full-time

USD 136,800.00 per year

Senior Digital Business Analyst

San Jose, California

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2d ago

Job Title: Senior Digital Business Analyst Location: San Jose, CA (onsite) Duration: 12 months contract Preferred Qualifications Experience working in a process innovation team.Prior exposure to cross-functional projects involving IT and business stakeholders.Preferred bilingual (Korean) Description Analyze and document user Voice of Customer (VOC) feedback, then collaborate with the system team to identify root causes and develop effective improvement solutions.Analyze, document, and optimize

Easy Apply

Contract

Depends on Experience

Core Monitoring Software Reactor Engineer (Remote Eligible, U.S.)

Remote or Wilmington, North Carolina

•

Today

Job Description Summary Responsible for providing subject matter expertise, support, and development of Core Monitoring Software by closely collaborating with the product management and development teams. Responsible for supporting new and existing customers utilizing Reactor Engineering and Core Monitoring experience. You will direct the team with a clear and descriptive set of requirements and partner with the team to determine what can be delivered through balancing the need for new features,

Full-time

USD 103,900.00 - 173,100.00 per year

Quantitative & Qualitative Research Manger- Remote

Remote or Reston, Virginia

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Today

We are seeking a senior mixed-methods research manager to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer

Full-time

USD 119,323.00 - 202,850.00 per year

Senior Quantitative & Qualitative Researcher- Remote

Remote or Reston, Virginia

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7d ago

We are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voice

Full-time

USD 119,323.00 - 202,850.00 per year

Consultant, Voice of the Customer Management

Remote or Columbus, Ohio

•

2d ago

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide , "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. As a Consultant, Voice of Customer Managem

Full-time

USD 97,000.00 - 180,000.00 per year

Associate Director, Engineering - Packaging Technology

Remote or West Point, Pennsylvania

•

Today

Job Description This role serves as an essential part of the External Manufacturing & Network Equipment team, in providing technical leadership and support to our company's internal & external packaging network, focusing on developing and executing packaging and device assembly equipment and processes including packaging equipment design & development, ensuring packaging process control and efficiency and providing on-going packaging and device technical support across the lifecycle. The Packa

Full-time

USD 129,000.00 - 203,100.00 per year

Twilio Voice Product Owner

Remote

•

Today

Voice Product Owner Twilio Understanding of end-to-end contact centre functionalities Exposure to Twilio IVR and Insights reporting will be a bonus Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria's Ask ownership and Accountability of product processes and deliverables Empathetic and

Easy Apply

Contract, Third Party

Director, Voice Engineering & Operations

Remote

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9d ago

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide custome

Full-time

150,000 - 217,591

Engineering Program Manager II IS, Voice Circuit Inventory Mgmt, Virtual

Remote or Santa Rosa, California

•

Today

Job Description Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Join our Engineering team where you'll support the voice and communication tools caregivers rely on every day. In this role, you'll turn req

Full-time

USD 48.27 - 76.22 per hour

Quality Engineer (Web)

San Jose, California

•

Today

Software Guidance & Assistance, Inc., (SGA), is searching for a Quality Engineer (Web) for a contract assignment with one of our premier SaaS clients in San Jose, CA. Also open to Seattle, WA. Responsibilities: Be an active participant in planning and designing product features with the ability to view the application from a customer perspective delivering a 5-star experience. Collaborate with Software Engineers and Product Managers to write and complete test plans based upon feature requirem

Contract

USD 70.00 - 77.00 per hour

Applications Engineer

Santa Clara, California

•

Today

Leading Manufacturer with Tier 1 clients // Growing + Excellent compensation package + generous Bonus structure! This Jobot Job is hosted by: Henry Chung Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $175,000 - $260,000 per year A bit about us: We are working with a leading company that develops, designs, and manufactures highly engineered materials and services to Top tier 1 customers, within Automotive, Consumer Electronics, Appliances,

Full-time

USD 175,000.00 - 260,000.00 per year

CVP FDE - AI Software Development

San Jose, California

•

Today

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the wo

Full-time

USD 245,490.00 per year

Principal Designated Support Engineer

Menlo Park, California

•

Today

Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success.

Full-time

USD 172,000.00 - 225,700.00 per year

Hardware QA Engineer

Sunnyvale, California

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19d ago

Job Title: Hardware QA Engineer Location: Sunnyvale, CA (3 days onsite) Duration: 9+ Months, Potential to extend Pay Range: $60/65/Hr on W2 (DOE) Must-Have Skills: Hardware quality problem solving, familiarity with consumer electronics hardware development Hardware Problem solving skills Effective communication skills across time zones Nice-to-have Skills 1 8D and PFMEA (Quality tools) experience Experience working on consumer electronics products Responsibilities: Drive Quality issues to res

Easy Apply

Full-time, Contract

BASED ON EXPERIENCE

Voice platform Engineer

Mountain View, California

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Today

Key Responsibilities VoIP Platform & Device Management Manage and support VoIP platform Qualification, such as registration / monitoring / calling / billing capabilities Configure, provision, and maintain ATA devices, specifically Polycom ATA 400. Perform remote device provisioning and lifecycle management using TR-069. Troubleshoot SIP signaling, TLS security, and voice traffic issues. Large-Scale Migrations & Validation Lead and support large-scale customer migrations (tens of thousands of

Easy Apply

Full-time, Third Party, Contract

Lead Forward Deployed Software Engineer (2)

Santa Clara, California

•

Today

Full-time

USD 198,100.00 per year

Sr Product Manager - B2B Agentic Commerce (Visa Commercial Solutions)

Foster City, California

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3d ago

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywher

Full-time

USD 169,100.00 - 270,800.00 per year

Senior Software Engineer, Payment AI Platform - USDS

San Jose, California

•

Today

Responsibilities Team Intro: We are the TikTok USDS Payment Engineering team. Our mission is to build the one-stop AI-assisted payment platform that allows different TikTok business lines to fully realize the potential of LLM and AI Agents to achieve their goals. We provide a business-centric and user-friendly platform that covers Treasury, Customer Service, Transaction Tools, and Voice of Customer/Business applications. Our vision is maximizing end-to-end AI application development efficiency

Full-time

USD 187,040.00 - 438,000.00 per year

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Voice of the customer jobs in San Jose, CA, USA