Proven experience working with Five9 or similar cloud-based contact center platforms with 12+ years of experience.Strong understanding of call center operations, including ACD, IVR, CTI, and CRM integration.Proven experience as Five9 Specialist or similar role, with a focus on migration strategies and Salesforce Service Cloud Voice integration.Proficiency in configuring and customizing the Five9 platform, including IVR scripting, call routing, and reporting.Excellent problem-solving skills and t
Overview: As a Solution Architect, you will play a pivotal role in designing, developing, and implementing artificial intelligence solutions tailored to meet the business needs of our organization and clients. You will collaborate with cross-functional teams to understand requirements, assess feasibility, and architect AI systems that leverage cutting-edge technologies. Your expertise will drive innovation, efficiency, and scalability in AI-driven initiatives, ensuring alignment with business ob
Year of experience 10+Expert in SQLData warehousing conceptsData prep, ability to connect data across different sources to solve a problem.Critical thinking & Problem-solvingAttention to detail.Domain knowledge automotive finance or loan processingAbility to reverse engineer from Qlik sense, Alteryx, JCL s, Cobol code etc. to move on perm warehouse to Google Cloud Platform.Knowledge of Google Cloud Platform BigqueryTesting to catch issues before going to UAT.
Installation and Configuration: You will be responsible for the proper installation and configuration of Power BI, ensuring seamless integration with our existing systems and meeting our specific organizational requirements.Upgrading On-premises Gateways and maintenance, PBI client upgrade, upto speed with new Fabric environment.Security Management: Implement and maintain robust security measures within Power BI, including defining security roles, managing, and governing data gateways, enforcing
Responsible for the design, implementation, and support of Power Apps solutions. Experience in training citizen developers on Power Apps Strong understanding of Power Platform technologies, including Power Apps, Power Automate, Power BI, and Power Virtual Agents Experience in custom controls development in Power Apps Must have a strong understanding of Power Platform licensing and be able to effectively manage subscriptions Must have managed multiple PowerApps environments for Dev/Test/Stag
8+ Years of SAP BPM developer experienceSAP BPM (or Process Orchestration) v7.x including the tracking of manual/long running business tasks that require human interventions (e.g., approvals) and creation of business rules that can be safely changed by business system usersWorks with process team members and business users to review and understand process flowsIdentifies user interface requirements and business rules that correspond to business requirementsWill also need to be hands-on in develo
