•Cumberland, Rhode Island, USA
Job Description: This position sits in Cumberland, RI. This position is hybrid and will sit onsite 3 days a week max.Candidate may be asked to work a shift that falls between 8am and 7pm.Job Summary Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real-time and intraday management of vendor and internal agents and of call center queues.This role will be integral in ensuring the contact center mee 