bpo Jobs in michigan

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Helpdesk Technician I

Stefanini

•

Remote

Full-time

Job Responsibilities: Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this clas
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Posted 21 hours ago | Updated 8 hours ago

NICE CXone (CCaas) Engineer

Tranzeal, Inc.

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Remote

Third Party, Contract

NICE CXone (CCaas) Engineer The ideal candidate will have experience working with the NICE CXone / InContact CCaaS platform. We are looking for an experienced CCaaS (Call Center as a Service) Engineer to lead the design, implementation, and ongoing support of complex contact center solutions across multiple business units. This role requires strong technical expertise in CCaaS platforms, CRM integrations, and a collaborative approach to working with cross-functional teams and external partners.
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Posted 1 day ago

Sr. CCaaS Engineer

Sysazzle

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Remote

Contract

Title: Sr. CCaaS Engineer Duration: 12 Months contract Location: Denver, CO, 80202(Remote) Description: The CCaaS (Call Center as a Service) Sr Analyst is a technical lead role working with cross-functional departments and multiple call centers to implement and support complex contact center solutions. This role work with cross-functional departments and multiple call centers to implement and support contact center solutions. The Senior Analyst will build, scale, and maintain the platform while
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Posted 16 hours ago

Helpdesk Technician I

Stefanini

•

Southfield, Michigan, USA

Contract

This is a two month, temporary position with the possibility of extension beyond the two months. Individuals will be required to be on-site for the duration of the two months, and open availability from 7am-9pm is required. Job Responsibilities: Provide technical end-user support via telephone.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls.Working in a higher education call
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Posted 1 day ago | Updated 8 hours ago

Field Services Team Leader I

Stefanini

•

Auburn Hills, Michigan, USA

Full-time

Who we are For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet o
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Posted 42 days ago | Updated 8 hours ago

Customer Service Analysts/Contact Center Support - Only W2

Empower Professionals

•

Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually.Closed workspace (any room that can be closed by a door, office, bedroom, etc.)No shared living spaces unless living aloneIf the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.)Highspeed Internet verification (screenshot of bandwidth, Fi
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Posted 6 days ago | Updated 1 day ago

AWS Connect Leader

Diverse Lynx Llc

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Remote

Contract

Role Name- AWS Connect Leader Location- Remote with some travel Full Time Role Note: We are not looking for AWS connect Architect. We are looking for AWS connect Leader who has experience in end to end implementation of AWS connect. Who has done Pre-sales, solutions, along with delivery. Apart from all these AI [ Conversational (must have) & Gen AI (Good to have) Solutions. Principle Duties and Responsibilities Experience of solutions for Contact Centers and digital channels Experience in buildi
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Posted 25 days ago

Bilingual Helpdesk Technician - French Canadian

Stefanini

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Remote or Toronto, Kansas, USA

Full-time

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of
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Posted 43 days ago | Updated 8 hours ago

Trilingual Helpdesk Technician I - Portuguese, Spanish, English

Stefanini

•

Remote

Full-time

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of
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Posted 13 days ago | Updated 8 hours ago

Salesforce Enterprise Architect

DevApps IT

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Okemos, Michigan, USA

Contract

VISA: H1B, EAD, H1B Transfers, L2S, L2EAD and TN (WHO CAN WORK ON W2) Job Title: Salesforce Enterprise Architect Contract/Contract to Hire and W2 Location: Hybrid (minimum of 3 days a week in Okemos office), Mandatory onsite Experience Required: 15-18 years (MUST)MUST HAVE SKILLS: Salesforce certifications, such as Application Architect, System Architect, and/or Platform Developer II Salesforce Enterprise Architect Job Summary: The Salesforce Enterprise Architect serves as a strategic leader an
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Posted 12 days ago | Updated 5 days ago

Salesforce enterprise architect

eTek IT Services, Inc.

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Okemos, Michigan, USA

Contract

Salesforce enterprise architect hybrid and local to Okemos, Michigan is highly preferred but also willing to look at good candidates that are willing to relocate! Must Haves Enterprise architecturehealthcare industrysalesforceerpss Top Skills' Details EA Responsibilities: Provides vision and strategic oversight during product evaluation, solution prototyping, and proof of concept activities. Develops enterprise strategy for application design, approves SDLC processes, evaluates application qua
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Posted 13 days ago

Senior Payroll Analyst

SGS Consulting

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Remote

Contract

Job Title: Senior Analyst, Payroll Duration: 06 Months+ (Possible Extension) Location: 100% Remote Schedule: Business Hours Job Description: Years of Experience: 5 or more experience as a payroll analyst, UKG experience is highly preferred. Job Overview: Senior Analyst Payroll in Global Business Services is a professional responsible for processing and/or overseeing processing of payroll by the vendor for the assigned region. They oversee the process and systems, ensure payroll processing timeli
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Posted 18 days ago

Salesforce Enterprise Architect

Innova Solutions, Inc

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Okemos, Michigan, USA

Contract

Innova Solutions has a client that is immediately hiring for a Salesforce Enterprise Architect Position Type: Full-time Contract Duration: 6+ Months contract to Hire Location: Okemos MI As a Salesforce Enterprise Architect , you will: The Salesforce Enterprise Architect serves as a strategic leader and technical expert aligning the Salesforce platform with enterprise-wide application architecture goals, strategies and initiatives. This role is also responsible for developing an application tec