•Englewood Cliffs, New Jersey, USA
Payrate: $47.00 - $52.00/hr. Summary: The Automation Program Manager will oversee the design, development, and maintenance of automation journeys that improve the customer experience across all contact channels. This role involves managing projects, reducing customer abandonment rates, and minimizing agent effort when human intervention is necessary. Your technical expertise and strategic vision will drive innovation and efficiency, reduce costs, and enhance productivity in our support operation