contact center Jobs in miami, fl

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CX Architect (IVR)

Genius Business Solutions

•

Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 35 days ago | Updated 13 days ago

SAP CRM Integration Analyst (Emarsys + S/4HANA | Azure DevOps)

Activesoft, Inc.

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Remote

Contract

Job Title: SAP CRM Integration Analyst | Emarsys + S/4HANA | Azure DevOpsLocation: Remote Duration: 12+ Months < data-start="472" data-end="499">Project Overview:Join a strategic SAP CRM transformation initiative involving the rollout of SAP Emarsys (Marketing Automation) and SAP Service Cloud v2 (Customer Contact Center), fully integrated with SAP S/4HANA Private Cloud ERP. This is a key role driving the data integration and reporting workstream across customer-facing systems. Responsibilities
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Posted 4 days ago | Updated 6 hours ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 27 days ago | Updated 7 hours ago

IT Systems Engineer

Commonspirit Health

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Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 40 days ago | Updated 10 hours ago

Teams Voice Support Engineer

TEKsystems

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Remote or Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 1 day ago | Updated 15 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 26 days ago | Updated 1 hour ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 7 days ago | Updated 5 hours ago

Enterprise Architect

Srimatrix Inc.

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Remote

Contract, Third Party

Job Title: Enterprise Architect Location: 100% Remote (Quarterly travel to CT) Contract Duration: Long-term Client is seeking an Enterprise Architect to shape technology strategy and deliver scalable, cloud-native solutions that improve healthcare access for Medicare populations and underserved communities. This role calls for a visionary leader to define high-level architecture, align IT efforts with business objectives, and foster clear communication with stakeholders. The Enterprise Architect
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Posted 1 day ago

Telecom Engineer

Techead

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Remote or Richmond, Virginia, USA

Contract

Telecom Engineer Contract: 3 Months 100% Remote Local Candidates Richmond, VA Seeking a skilled Cisco Voice System Engineer to design, implement, and maintain our organization's voice communication systems. Strong expertise in Cisco Unified Communications solutions, VoIP technologies, network infrastructure, firewall and active directory. This role requires a proactive approach to troubleshoot complex voice system issues, optimize performance, and ensure seamless communication across the organi
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Posted 1 day ago

Teams Voice Support Engineer

TEKsystems

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Remote or Chandler, Arizona, USA

Full-time

Teams Voice Support Engineer Chandler, AZ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Sh
Posted 10 days ago | Updated 9 hours ago

Senior Technical Business Analyst || Remote

Apetan Consulting

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New Jersey, USA

Part-time, Contract, Third Party

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 60+ days ago | Updated 14 days ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 40 days ago | Updated 10 hours ago

Calypso Derivative Tester - UFT/Q-Frame Exp.

Sensiple Inc.

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Remote or Atlanta, Georgia, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 41 days ago | Updated 7 hours ago

Gen AI Solutions Architect -- Remote Role

Script2IT

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: Long termRequired Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.) Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration. Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration
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Posted 20 days ago | Updated 15 days ago

Senior Project Manager - Client Services - Remote w/ Travel

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership tab
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Posted 14 days ago

Software Engineering Advisors- Hybrid

Cigna

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Remote or Franklin, Tennessee, USA

Full-time

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Java Cloud Conversational AI Application Development.Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenk
Posted 41 days ago | Updated 10 hours ago

Remote Customer Service Representative

Infinite Computer Solutions (ICS)

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Remote

Full-time

Overview Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role within the Contact Center who receives, investigates and resolvescustomerinquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applicatio
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Posted 60+ days ago | Updated 27 days ago

Remote Customer Service Representative Supporting Veterans!

Infinite Computer Solutions (ICS)

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Remote

Contract

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in Pacific Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Vete
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Posted 60+ days ago | Updated 8 days ago

Customer Service Representative

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Customer Service Representative. This is a 03+months contract opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-80303 Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Working Hours: 8 AM - 6 PM PSTTra
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Posted 6 days ago | Updated 6 days ago

Senior/Lead Software Engineer (remote)

ALTA IT Services

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Remote or Washington, District of Columbia, USA

Full-time

Job Title: Senior/Lead Software Engineer Location: Washington , District Of Columbia (100% remote) Type: Contract To Hire Our client is seeking a talented and motivated Software Engineer with Full Stack experience to join our dynamic team. This role involves developing and maintaining both front-end and back-end components of our software applications. Required Education and Experience Must have a Bachelor's degree in Computer Science, Software Engineering, or a related discipline. Must have a
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Posted 12 days ago | Updated 8 hours ago