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NICE IVR consultant Fort Mill,SC (Charlotte)

CogniSoft Technologies

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Remote or Fort Mill, South Carolina, USA

Contract, Third Party

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and
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Posted 7 days ago