help desk/desktop support Jobs in baltimore, md

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CCaaS Shift Lead - Afternoon Shift

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note: It is 100% Onsite Position Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the
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Posted 23 days ago | Updated 3 days ago

End User Support Specialist

DMI

•

Annapolis, Maryland, USA

Full-time

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, ef?cient, and cost-effective solutions that drive measurable results. Learn more at
Posted 24 days ago | Updated 10 hours ago

Shift Lead- HelpDesk

Global CI

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Selected candidate must reside within two (2) hours of Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Bachelor's Degree and 3 years of experience, of experience OR 7+ years of experience in lie
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Posted 19 days ago

ServiceNow Developer Remote (LATAM)

Randstad - Torc

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Remote

Contract

We are seeking a Senior ServiceNow Developer to join our team and play a key role in designing, developing, and deploying enterprise-grade ServiceNow solutions. This position requires expertise in ITSM and ITOM, along with strong JavaScript development skills. You will work alongside architects and cloud engineers to enhance ServiceNow modules, modernize CMDB and application portfolios, and drive automation initiatives. This role is engineering and deployment-focused, involving integrations, upg
Posted 60+ days ago | Updated 10 days ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

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Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
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Posted 24 days ago | Updated 1 day ago

CCaaS Shift Lead-

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Position Title: CCaaS Shift Lead - Afternoon Shift Location: Woodlawn, MD (On-site 5 days a week) Duration: Long term Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart. Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing